Hi-Rez StudiosReviews of hirezstudios.com

Bad customer service, don't bother lol.

They scam people and content creators while they keep making low quality games based on short term trends.

Worst company ever. You can't even delete an account from their data base. They ask a million questions and request personal data which is violating my rights. I would avoid them at all cost.

Punk staff with auto bot ban system, of u get banned 2 weeks + 4 sum bs u didn't do , tough cookies , wish there was a more user friendly game exactly like this

Purchased a pack in-game Smite that was supposed to come with a skin and all the voice packs which was a consolation. None of the purchases worked. After I submitted a ticket, every response I received was an excuse on why I could not be helped and why I was wrong. Originally it was that the skin didn't come with it, then the second reason was that you can't use voice packs unless you purchase the skin too! So I paid for nothing, literally nothing... with excuses. I can't use or receive anything I purchased. Horrible customer service. None of these facts are communicated at the time of purchase. I read them to make sure I would get the skin.

man i just wanted an amazon prime skin for bomb king and i cant even make an account and i cant login with facebook google accounts nintendo accounts like ive tried all my accounts and ive tried restoring my password because when i manually made an acc the restore options didnt even work because ive been waiting well over 30 minutes for the mail for the password reset and it never came just terrible

Paid for one of their passes to unlock bounty coins, was never told i had to link a hi-rez account to my actual paladins account to get the rewards, opened a support ticket on 2/18/22 asking if i could be reimbursed for the bounty coins i lost out on and just have them added to my account, got an automated response 3 days after. after another 2 days (now totaling 5 after opening a ticket) i reached out asking if i was losing out on bounty coins, no response. after another 2 weeks after that, still no response and still to this day missing the bounty coins i paid for. Might continue to play the game because I enjoy it but will never support them again financially. PS - for a new player joining your game you should make it more apparent to link any accounts before we invest the money. it does you no harm letting us know.

Honestly some of the best concepts for video games. But the absolute WORST execution. I've never known a more useless company in my life. The games are full of bugs and lag but they'll happily add hundreds of new skins at every available opportunity. I just wish Hirez would sell their assets to a competent company so that we don't have to deal with them.