HIMODAReviews of himoda.com

Response from HIMODAAug 20, 2024

Hi Jo, Thanks for your feedback. We had checked your order. The address you left with the order is 4205 Orlet Rd. And USPS had delivered the package already. We had replied your email on 12th Aug regarding this; but did not receive any reply yet. If you could read this message, please get back to us on the email. Best regards! HIMODA Team

Response from HIMODANov 15, 2023

Hi DeAsia, thanks for your feedback. We just checked the shipment of your order. USPS record shows that package delivered at Front Door/Porch, BALTIMORE, MD 21206 on November 3, 2023, 12:57 pm. Could you please double check on this? Our customer support team will contact you via message about this as well. If you read this feedback, please also feel free to reach out to us. Best! HIMODA Team

Response from HIMODAMar 22, 2023

Hi Susan, thank you for your feedback. we are sorry that you have negative experience here. As USPS tracking record shows that your package was delivered in your mailbox at 5:18 pm on 21st February, 2023, we requested you to try to contact USPS to check on this. The only one question we ever asked is if you could ontact USPS on this. This is the standard procedure when a delivered package reported missing as USPS may provide you a GPS scan to help you find it. Sorry if this caused inconvenience to you. We would be happy to ship another one or refund it once you confirm with USPS on this. Appreciate your understanding. Best regards!

Response from HIMODAFeb 8, 2023

Hi Alec, thanks for your feedback. I just checked your order. It was placed on 18th Jan, and dispatched next day 19th Jan, order delivered by usps in the morning on 31st Jan. I understand 12 days is a long time for shipping. Appreciate your patience here. We will work to improve this in future. Thanks again for having us. Best!