Hickory FarmsReviews of hickoryfarms.com

Something must have changed with the beef and turkey summer sausages. We ordered 3 of them and had to throw them all out. They tasted awful! We also sent 6 orders to friends and relatives for Christmas. Now we’re embarrassed because they’re so bad. Will never order from Hickory farms again.

I was charged 2 times on my credit card. I called them to resolve they said i don't know why lets just cancel your order Happy holidays

Customer Service is not available...everything goes to voicemail. This is not acceptable when you need to get ahold of a person to change a shipping address that somehow got defaulted to the senders address.

Note that this is for Hickory Farms dot NET which sells perishable meat and seafook. Their King Crab Legs 4lb. was deivered to me on 5/16 in a totally spoiled, stink to high heaven no ice, room temperature container. I now believe this is some sort of scam as I immediately took photos and emailed them and request for a refund. NO phone # was available and I had no response by Monday and emailed their only customer service address again which has no hickory farms in the address. No response again. On Tuesday I tried again on their CHAT app where no one was attending but promised a return response...again with no response. My credit card was billed to some company in Las Vegas ...again not Hickory Farms. My credit card company would not reverse the charge and I have no where else to turn. I bought these crab legs based on a full page ad in the NY Post pre mothers day so thought it must be legit. From the time they created a UPS label on 5/7 it took till 5/14 till they handed UPS the package and 2 more days till delivery. You cannot imagine how this package stunk...and how they disappeared on me though the site is still up and running. My decades of hickory farms.com products are fine...but someone is ruining their good name on the dot net site. BEWARE!

Ordered 4 LBs of King Crab legs for Mother’s Day. Showed up a week late. The internal IGLOO “cooler” was open and the legs were swimming in warm water. The entire package STUNK. No idea how long they were unrefrigerated and/or spoiled. Threw them out. The companies not respond to emails. No phone contact. Now disputing the charges with my credit card. BUYER BEWARE. Stay away from!!!

terrible experience. ordered 2 gifts on 4/19 for 5/9 delivery (early for 5/11 mother's day gift). one was delivered on mother's day, 5/11 and one is still not delivered on 5/12 and not expected until 5/13 - 2 days after mother's day. their only solution was to call fedex to have the yet undelivered package rescinded and will send me a refund once they get it back - so ridiculous - will not be getting my business again...

I ordered items on 12/16 (well before the Christmas cutoff order date of 12/18). The items were shipped on 12/16. As of 12/26 they still were not delivered. I called and was basically told "sorry, not sorry", you have two options: wait it out for "whenever" it will arrive or get a refund. I opted for the refund. There are multiple reasons why I'm giving only a one-star rating. The cavalier attitude was a bit unsettling. And there wasn't even an offer of a discount on a future order. My original order has discounts applied to it as well as free shipping. To reorder the same items today would cost me $10+, plus more of my time. I even contacted the company a second time to express my dissatisfaction with how everything was handled. Their response? Absolutely nothing! Overall, multiple EXTREMELY disappointing encounters with everyone at Hickory Farms.

Is a "RIP OFF"! 1/2 the SO CALLED GIFT SET is MOSTLY PACKING MATERIAL and NOT MEAT and CHEESE!!!!!!!!!!!!