Hello Vichy Reviews | Read Customer Reviews of hellovichy.com

Hello Vichy Reviews | Read Customer Reviews of hellovichy.com

Hello Vichy reviews

Showing 26 reviews with 1 star · Clear filters

Consumer
Sep 12, 2024
This website is a scam
This website is a scam. They are not genuine, I did not receive my item, I messaged them on their support email 3 times asking where my order was, I then got blocked by them and I had no way of communicating with them. It is a dodgy website and not genuine. Do not order from here!! They are not legit or genuine and I would ignore their other reviews. Avoid!!!!! 🚩🚩
Response from Hello VichySep 21, 2024
Hi there, We’re really sorry to hear about your experience, but this sounds like a misunderstanding. We would never block our customers and always aim to respond to all inquiries within 24 hours during business days. Did you try contacting us at [email protected]? If you’re still facing issues, feel free to reach out to us via Instagram at @worldofhellovichy. We’re committed to resolving this and ensuring you receive your order as promised. Thank you for your patience, and we look forward to helping you sort this out. Best regards, The Hello Vichy Team
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Consumer
Aug 21, 2024
FAKE BRAND
They have in the top of their page the truspilot stars trying to seem legit but you don’t find anything about them anywhere. I’ve seen their posts on Pinterest and ordered a bag. Afterwards I found out that the same bag in the same colors is sold by brandy Melville for way less money
Response from Hello VichySep 5, 2024
Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, particularly with the bag you ordered. We strive to offer carefully selected products that meet the high standards of our customers, and we regret that this product did not satisfy you. We understand that price comparisons can happen, but we focus on selecting items based on their quality and uniqueness to provide a different and, hopefully, more satisfying experience for our customers. If you are not completely satisfied with your purchase, we would be happy to discuss possible solutions, whether it's a return, exchange, or other support. Please feel free to contact us directly at [email protected], and our team will be happy to assist you. Thank you again for your feedback, and we hope to have the opportunity to offer you a better experience in the future. Best regards, Anna Customer Support | Hello Vichy
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