Payton
Missing item from order with no response
I’ve reached out multiple times about my perfume bar missing from my order with no reply. i tried emailing customer service, leaving comments on their instagram page, and DMing them. I got everything else, I was just missing the one item. Several months later and still haven’t heard anything.
Response from ALXPROFS SALES - WHOLESALESep 18, 2026
Hi, We are drug manufacture and PPE business, we do not make personal care item. If support is needed, please email your sales representative directly regarding your wholesale order as they will assist you in wholesale issues. OUR DIRECT SALES CAN BE REACHED AT [email protected] Thank you, YOUR ALXPROF WHOLESALE SALES TEAM