Bubble SkincareReviews of hellobubble.com

Customer service sucks and shipping speed is awful

Horrible service. Don’t react to inquiries, shipping info missing and taking money from my bank account on a monthly basis. Do not trust this site!!!!! Warning —- warning —- warning —-

Awful delivery service. My package has taken incredibly long to come. I've been waiting since Nov. 17 and now the tracker has shown the package not moving for 5 days and I'm worried I'll have a very disappointed 11 y.o. At christmas

They sent me an empty box. I would like to give 0 stars. It has been over 96 hours and they have not responded to my email. By far the worst company I have ever seen.

Ordered on Nov 24th and it said in my confirmation email that I would be getting a tracking # within the next 24-48 hours. It has been almost 10 days now and over a week. After the 5th day, I reached out through text and email with no response. Ive continued trying to get in touch with them in multiple ways but I have yet to receive a response. I cant even arrange a refund as I cannot get in touch with them.

I purchased 5 items from hellobubble.com 11/14/23 I received a bubble package on 11/20/23 that contained (3 Bottles of fresh start), nothing I order was in the box. The box came a mess! 1 bottle of fresh start had spilled everywhere ruining the box & all the boxes inside of it, pretty much anything that was paper. I washed the 3 bottles. And Immediately contacted the company through email (As this is the only service they provide to customers) the text option does not work. Took 3 days for Catarina to get back to me. They asked for a picture of the box, product & packing slip. I sent them I picture of the products but explained that the box was wet with product & had to be tossed out due to them taking 3 days to return my email. Also, they do not provide packing slips. I have order from Bubble several time & they only send an advertisement flyer and stickers. Our emails went back & forth for the next 9 days (with several days lagging on their end) I asked them to either send my order or refund my money so I can reorder. I also requested a prepaid shipping label to return their items to them. End result they are refusing to refund or send the items I paid for because the items don’t “look damaged” & I don’t have the box anymore or their “imaginary” packing slip. Beware of their Bad business practices when stuff goes wrong…I had to file with my credit card company for $67 I have pictures & documented of everything. ** I also noticed they published their own reviews publishing only reviews that have four or higher stars… mine is yet to be published on their website. DO BETTER BUBBLE!

Placed an order 5 days ago still sat at unfulfilled. This is a Xmas present for my daughter I’ve tried contacting customer service no response at all I’m disappointed

Terrible customer service. Package has gone missing and can’t get a reply from bubble through any of their contact methods. This was a much wanted Christmas present and now I’m going to have to dispute the payment through PayPal. So disappointed.