jodelle R.
Had damaged products and missing items and bad experiences.
Had damaged products. Missing items in my order that were paid for. Recently they had a bug in their system which wiped out any existence of my account. They said they can't find me. I had a order pending and fully paid for and now they won't even respond to my emails. I say they were hacked and I hope my payment info isn't compromised. I will never use them again. Pretty shady if you ask me! I have to refund my customers for their orders. I'll be out money as well.
Response from AboundDec 1, 2021
Hi Jodelle, thank you so much for taking the time to review Abound. We greatly apologize for your experience on our platform so far! I know that you have been in contact with some of our team members, but if there is anything unresolved that we can help with, please don’t hesitate to reach out! We’d like to reassure you that we were not hacked and absolutely no payments or personal details were compromised. We appreciate having you on our platform very much and hope your future experience is much better! All the best, Diana from Abound