Hedley & BennettReviews of hedleyandbennett.com

This company never sent me my products. The tracking number they sent me was faulty. When I reached out three weeks later to check, they immediately sent a vague "delivery" confirmation email backdated to three days after the order was placed. Afterwards the company proceeded to gaslight me about the experience. PayPal did not give me a refund because the company had their fake receipts. It appears that they do in fact send their products to many clients, however, I imagine that a certain percentage of orders are purposely never fulfilled with the company hoping that clients either don't notice or don't bother to make a claim. BEST TO AVOID BEING ONE OF THE UNLUCKY ONES.

BUYER BEWARE* Purchased a $100+ apron that never arrived. USPS claimed it did with no added photo proof. I reach out to support to discuss the matter and was met with 0 response. I do a quick research to see if this was a commonplace, and not only are so many people speaking about their terrible buying experience, Yelp also indicates that their retail store have closed down, presumably from all the terrible reviews. I’ll be disputing this with my bank since H&B seems to take no accountability.

DO NOT BUY FROM HEDLEY & BENNETT!! their customer service is non existent! You can only correspond by email and are at their mercy for them to answer. Their answers are rehearsed and at no point will they acknowledge your issue. My son purchased an essential grey apron as a gift for $77.48. I unfortunately decided to exchange it for a floral Poppy apron that was much more expensive at $136.24! I paid for the $59.26 difference by credit card. I received the Poppy apron and it was in no way worth $137! It was thin, rough, color was not as pictured. I regrettably wanted to exchange the Poppy apron for another apron that was $106. When I discussed the return with Kimberly via email she stated that I would only be credited for the $59.26 i paid and not the $77.48 my son paid for the grey apron that I returned. They are stating that the $77.48 is a DISCOUNT and since I only paid $59.26 for the Poppy apron that is what they will credit me towards a 3rd apron!! I RETURNED A $77.48 APRON AND THEY WILL NOT CREDIT THE RETURN TO ME! THEY ARE KEEPING/STEALING THAT $77.48. AS IF I NEVER RETURNED THE ITEM!! THEY WANT ME TO PAY $46.74 FOR THE 3RD APRON WHEN I RETURNED A $77.48 APRON AND A $136.24 APRON!! IF I WERE TO EXCHANGE AGAIN FOR THE $106 APRON THEY ARE TELLING ME I STILL OWE $46.74! WHEN I AM REALLY OWED A $30.74 CREDIT!!! THIS COMPANY IS STEALING MONEY! HOW CAN THEY NOT CREDIT THE ORIGINAL AMOUNT THAT MY SON PAID FOR THE GREY APRON?? DO NOT BUY FROM THEM! I HAVE CONTACTED THE FTC, THE ATTORNEY GENERAL'S OFFICES OF CA & VA, THE BBB AND I WILL NOT STOP UNTIL THEY DO THE RIGHT THING!

DO NOT BUY FROM THIS COMPANY. YOU WILL NOT RECEIVE YOUR ORDER AND THEY WILL NOT RESPOND TO YOU. HOW THEY HAVE SO MUCH BACKING FROM CHIEFS IS BEYOND ME. SANDY BENNETT

Not only did I get the WRONG apron, with the WRONG monogram, but I've been waiting 2 weeks for customer service to get back to me. They literally ruined Christmas. I'm putting a stop on payment and frankly, I'm puzzled how Top Chef, Michelin restaurants do business with these people. But perhaps BRAVO gets more attention that someone who buys a single apron. I get that it's a holiday, but when you're in the business of shipping gifts, you have a responsibility to your customers.