Ramin Y.
At first I thought I was one of the few…
At first I thought I was one of the few to find Hedgeye research a little bias and unaccountable. Based on the 1 star reviews, I see I am not alone. I had asked various times to get explanation about trades they put out in their RTA(Real Time Alerts) and was always ignored. Keith would never address his wrong/bad calls and boasts about the ones that went right. Very pompous! I stuck with them because I try to always look inward and learn/work harder. Recently I had to ask about a couple of their RTA's because they were just so off the mark. I got the rudest, pompous, snarky answer from one of their "customer service" staff (Dan Holland) Please see for yourself: Hi Ramin. Congratulations on sending us the most misinformed and embarrasing email we’ve received in a long time. After you finish reviewing the last 75 Real-Time Alerts below going back to early February, you may want to review your poor analysis and poor attitude. If you’re still unhappy with RTA and how we’re risk managing Quad 4, we are more than happy to cancel your subscription today and refund the remainder of your subscription. Regards, Dan Mind you I was not questioning their prior RTA's, only a couple recent ones that were way off the mark. I made gains with them prior. I did not need a refresher of the history. After I showed my disappointment with the way he spoke to me, and gave some not so kind words to him, he just cancelled my membership. (Not what I wanted at all) Rude Vague in some sense Other than that they do have a great research team, the customer service could use great improvement!
