The prices are great and the support is really good the person that helped me was nekoli and he made everything simple 10/10 for sure
MA
Maikel
Best Minecraft host Hands down
Am shocked by what’s included with their budget plans. Their hella cheap the ping is beyond amazing! & the support guy is a beast. Whenever I needed something (extra port etc) they would help me out. One suggestion might be making it possible for users to see their backups directly instead of having to contact support.
AA
Above Average D.
The owner is one of the nicest people…
The owner is one of the nicest people you will ever meet. Server uptime is unreal, one of my VPS's has had over 100 days of uptime and still going with no interruptions!
JS
Jahziel S.
El mejor host para Minecraft
El mejor Host que puedes tener, el precio compensa la calidad del servidor y el servicio al cliente que es excepcional, Yo al menos lo uso para PocketMine y va muy bien, definitivamente lo recomendaría. Tienen gran variedad de servidores y de diferentes precios.
AC
Alberto C.
Un servicio de hosteo increíble con un…
Un servicio de hosteo increíble con un soporte increíble con precios muy accesibles teniendo una calidad que no vas a encontrar en otros host siendo un host Inglés tiene un soporte en español y en Inglés. Simplemente el mejor host.
BP
Braulio P.
El hosting es de buena calidad
El hosting es de buena calidad, uno puede pedir ayuda y te resuelven todos los problemas, los precios no son elebados, tiene ssd ilimitado, que mejor? No hay mejor
EN
Ethan N.
Amazing!
My server has no lag and customer service has been very helpful and even installed forge and my modpack for me!
EN
Enrique
✅👌 Rodrigo is doing an tremendous effort
Edit:
Rodrigo is doing an tremendous effort to help me on fixing this issue.
I used this Trustpilot site to tell my frustration because i feel i can't do anything else to keep my servers online, but seeing him closely monitor my servers made me regret of the bad feedback i leave. Also he made me a backup of my entire server.
So here is my 5 stars.
Thanks Rodrigo.
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Not happy with the customer service.
It's been almost a week i asked to support team to help me identify the reason of crash, the out of memory crash began to being more constant when i raised to 16gb of ram.
It crash even with 10 users, almost a low amount of plugins. I also asked for help on PaperMC discord, they told me is a problem of "native memory" so i can't understand if i am getting over allocated or not.
The lack of support, the great amount of daily crashes are costing me not only money, but also players that i spent a lof of time building a great community.
I'm writing this because i'm feeling frustrated and unable to do something else to stabilize my servers.
Response from HeavyNodeJul 29, 2020
Hello Enrique,
Thank you for taking the time to leave a review about our services. We take feedback very seriously and always strive to do better and solve issues that may come up during the normal course of business.
However, we feel like this review is untrue, misleading and unfair in general terms.
We do not provide configuration support for Minecraft servers. The customer is responsible for their own server, plugins and the way they are configured. This also includes any possible issue caused by said plugins or the server configuration in general.
We're only responsible up to the hardware, network and infrastructure such as the control panel and the platform on which the servers run on.
That being said, we're always happy to assist customers with plugin/configuration related issues as a courtesy service, but this is handled on a best effort basis and the wait times can vary since other issues related to our end are always prioritized first as natural. On our end, most or all tickets that are not related to issues like this are replied within 24 hours if not way less, depending on the request.
You also need to take in count the cost of the service that you're acquiring. At $2.75/GB, the amount you pay for your server couldn't cover the cost of having someone to dedicate several dozens of hours to solve the issues caused by your plugins and/or configuration.
Now, as for the untrue part, and as for the issue in general. This is a problem that was present on your server even before you upgraded. From what we've been investigating, this does looks like a native memory leak (which is what the folks at PaperMC informed you of). A native memory leak has nothing to do with the hardware, platform or with overselling AT ALL. A native memory leak happens at a lower level and can be often caused by a plugin using certain underlying libraries in an incorrect way.
The fact that your server is crashing is not out fault, but merely your own fault, as it's being caused by one of your plugins and/or configuration.
That being said, your ticket is still being handled on our end, and we hope to be able to provide you with any meaningful info that can help you diagnose this issue, and you can expect to hear back from us within a few hours.
Best regards,
Rodrigo A. - Operations director at HeavyNode
