Heat & Glo FireplaceReviews of heatnglo.com

I wish I could give this product ZERO stars. We purchased an expensive unit in 2020 and just 5 years later, last year in 2025, it failed to light in the fall. Because it was just 3 weeks until Christmas and every tech was booked solid, no one was available to fix it, so it took almost an act of God to get someone out here to fix it. And it took two service trips because the first tech didn't know what he was doing, for a total of $1,000 to get this fireplace going. Now just one year later, it's doing the exact same thing, won't start and we're VERY disappointed that it's already causing us a lot of money because it's going to cost us another $300 just to get them out to look at it once again. Would never trust another HnG product again.

Purchased a Heat n Glo vented fireplace 5 years ago and have never been able to use it due to the horrible fumes from the unit. I believed the narrative at first that is always given about 'burn-off' odors when first using the unit, but when these would not dissipate, we were told to give it time. After much time and no resolution of the horrible odor despite following all directions, including regular cleaning, we are left with a worthless, yet very expensive prop that is unusable. We have had the venting checked by outside companies who found no abnormalities and we are left to conclude that the unit has been faulty all along. My word to anyone considering a Heat n Glo, is to either stop considering one or believe your senses and force a resolution of it early, unlike what I did.

We bought an $8,000 fireplace and installed it in September of 2024. The remote controller failed after 3 months and the manufacturer wouldn't help us, instead they referred us to their local dealers. The dealer we bought from had already gone out of business and the other local dealers in the Denver area refused to help because we hadn't bought from them. The product quality and customer service is terrible. I would not recommend buying anything from this company.