william W.
POOR CUSTOMER SERVICE
I order an gas furnace from them and paid with a credit card on a Saturday. The following Monday I called to see if my order was received the customer rep told me it was received but more info was needed. I thought it odd I had to call them to find out they needed more info from me, but I sent it via email and asked to be contacted if anything else was needed. Good called that Wednesday to get shipping info to find out my order was canceled because they couldn’t contact me on Tuesday to get more info. I had no miss calls and asked them if they used my email. They told me it was canceled and there was nothing that could be done I’d have to reorder. The manager was rude and unprofessional. I wouldn’t recommend them to anyone!




