Hank B.
Hearth and Home Warranty Ripoff!
Heath and Home installed a very expensive, over $6000 system in 2014. Fast forward to April 13,2020....My how things have changed with this company...and NOT for the good! So this expensive system Hearth and Home installed, the compressor failed recently after 6 years. Since it had a 10 year warranty we thought we would be treated kindly and fairly. Instead what we got was an insane quote of $1514.00 for labor and Freon to replace the compressor!! We were shocked! And something just did not pass the smell test with this quote. So I called 3 other places All Brevard, 321, and Advantage Air and they all confirmed that yes you do need to cover the labor and Freon cost on a compressor warranty but all 3 of them quoted prices between $600-700.00 for this, less than 1/2 of what these ripoff artists at Hearth and Home were trying to charge us! This is so disappointing how we are treated as a previous customer and with money very tight now with my wife out of work to due to COVID19. Oh, on top of all this we had to pay a $99 service call...all the other companies were much less. We were not even a customer of All Brevard who we decided to let them do the warranty work. They charged only a $60 service call. They also said Hearth and Home diagnoses was also incomplete and showed us how the fan was also burnt out. They replaced the fan, the compressor and all the fluids for $700, less than 1/2 of Hearth and Home. These people are thieves and we highly recommend that people stay way clear of this company. You will not be treated fairly when it comes to your warranty work. Never again will we deal with them. All Brevard, you have a new lifelong customer!