Liana L.
New Formula Toxic, Untrustworthy Company
My child was experiencing SEVERE skin issues for the past 4 months which consisted of hives and oozing open sores, and rash. I ended up having to take my child to the hospital for treatment because it got so bad. We had been using healthybaby pullups for over a year with no problems UNTIL receiving this last batch of pullups. Over the course of the past several months I desperately tried to figure out what was wrong and didn't think twice about the pullups being the culprit; I changed to all cotton only clothing, eliminating foods, changing lotions, etc. Nothing was improving until I stopped using the healthybaby pullups. When my child started improving with the new brand of pullups purchased (Naty brand), after about a week I put the healthybaby pullups back on my child just to see if the issues occurred again, and sure enough, my child began to get the hives exactly around the areas where the healthybaby pullup touched. I contacted the company and informed them of the issue, voluntarily sent them the batch numbers and UPC codes, and inquired if these pullups were apart of the "new formula" that they have been advertising or if it was the old formula; because if it was the new formula, then we would not be able to use the healthybaby brand anymore. I also asked how I can return the pullups for a refund and also so they could inspect the pullups since healthybaby's contact, Kendall, said "they take quality concerns very seriously"...They take quality concerns "so seriously" that I have not received a response to my request in almost a week and have been ignored after several more attempts to get an answer. Kendall had offered to help me choose a "correct size" in the previous email, after telling me how serious they take quality control concerns...Obviously this isn't a size issue. No word back on if this was the new formula, which they can easily tell if it is by the batch numbers. They obviously don't care to inspect the pullups to see if there was a manufacturing error, or let me know if it is just the new ingredients. I do not recommend this brand to anyone, as the new formula is apparently toxic to sensitive skin, and they do not care enough to take the pullups back for inspection for validation. Find another brand, my friends!