Health ProductsReviews of healthproductsforyou.com

I ordered a medical supply that I needed - and eight days later when I called to check on delivery, I was told it was on backorder and had not yet shipped. The promised delivery date had already passed. I never received any information from them! I cancelled the order. On the positive side, the refund was made in a timely manner.

I placed an order on 02 14 25. Still waiting for notice that item shipped. Called on 02 21. Was told they have the order but dont know when it will ship. They ARE WORKING HARD TO MEET MY NEEDS. It might ship in 3 to 5 days. They are not sure. So it might ship two weeks after purchase. They arent sure I think they took my money and ill never see my order. Masks for a nebulizer. 15 dollars with shipping. I think this is a dishonest company. I am so sorry i didnt read the reviews ans wasted my money. I told the human i spoke to that i was going to complain and he was not concerned. If they take these small orders and dont deliver...its fraud and theft.

Impossible to return an item. Tried for 3 weeks. BBB solved the issue in a single day - STAY AWAY - FAR AWAY....

Received my order and needed to return it. I've called twice and been told I'd receive an email with return label and return authorization within 2-3 business days. Two weeks has gone by. I tried calling customer service again, says they aren't available. Tried the vendor contact number listed on the credit card transaction and it disconnects immediately. Do not purchase from this company! I am, however, receiving at least one email a day encouraging me to buy more. :-(

I placed an order on Nov 29, 2024. Today it Jan. 16, 2025 and I have never received the order. I’ve called several times and the rep always says that it’s on back order. No apology for the lateness is ever given. The last conversation I was told I would receive the order by Jan.20. It hasn’t shipped yet, so I know I won’t receive it. No one answers the phone now. There is no button to either email or chat chat with the company. Once again, I’ve been had by placing an online order for a product that I really needed for my ninety year old father.

I am only giving one star while my first order years ago went fine my current order has not. I placed an order December 19 and shipping was stated as 5-7 days however, it is now Jan 14th and not only have I not received my order but I have not received any shipping notice or emails stating when it would be delivered. All emails have been initiated by me requesting updates and their responses have been slow, generic and without shipping updates. Last week I requested to cancel the order and ended up having to dispute the charges due to their lack of response. Surprise! they have agreed to refund me, now! I will not order from them again due to what I feel is very poor customer service.

I ordered a thumb splint. It never was sent. I was able to contact and agent one time who said it was delayed. I tried 3 more times to receive help from an agent and was unsuccessful. Hope others have had better luck. I will not order from them again.

If you order anything from HPFY, you better make damn sure you won’t have to return it. If you do, you will have to pay the shipping costs, even though you paid to get the order shipped to you. If the price was “Discounted”, they will deduct the discount from your refund. And then, they will charge you a 20% restocking fee. And after all that, it will take 5 - 6 weeks to get what’s left of your refund. I will never order anything from them again.