HaworthReviews of haworth.com

Wir haben mehrere Bürostühle dieser Firma. Leider ist es nicht möglich, Ersatzteile zu beziehen. Der Kundenservice, welche kein Service ist, ist leider sehr wenig hilfreich, geradezu unwillig.

Exceptionally incompetent I received a factory defective chair with the backrest mesh coming out from the frame due to poor gluing. After "support" told me that it's "not a problem" and offered 50 euro discount, they initiated an exchange. Then they told me to disassemble the chair by following assembly instructions "in reverse"... for press-fitted parts that get stuck once weight is applied to them. Obviously this is not how you disassemble an office chair. They then told me to just take the backrest off (this is not how the chair was delivered) and put it back in the box... the chair does not fit in the box with cylinder and wheelbase attached in any way. Finally I found on youtube instructions to disassemble the chair and yes, it involves a hammer. They actually sent me a video from their factory showing the same process though they insisted on taking the backrest off which did not solve anything. Just got the replacement chair with the SAME defect but on the other side of the backrest. This company is supremely incompetent and has ZERO quality checks and assurance processes. Will never touch again.

Although when I reached out to customer service to ask about whether the chair wheels could be replace with gliders? They answered bluntly that “some customers were able to changed to third party gliders products “ so I explained that I have small dogs and I can’t have wheels on the office chairs as they will get hurt. The customer rep replied “ well you will void the warranty on the chair” This is most out of touch response. For this reason, I won’t be purchasing the chair. Just because they can’t support such a basic functionality as gliders that helps prevent injuries on small pets and small children’s from getting hurt.

The company needs to review it's fulfillment and returns process in the uk. Box arrived damaged, rattling inside. Return took 3 weeks to arrange and total return time was 1 month before collection. Customer service respond once per day making communication very awkward.

I have just received my chair and Wow I'm totally disgusted with the packaging. The box was badly damaged. On inspection there was no protection for the chair, not even a plastic wrapper around it. Only 3 wheels and only one bolt. Can't check to see if the chair works as I can't sit in it. For a premium product they have completely failed on the packaging. This is not acceptable. I don't think this is just a one off, They clearly focus on the manufacturing of the chair and then it is just thrown in a box and hope for the best. Update*** I reported the problem on the day I received the chair, 11 days later, still no collection date and now they aren't answering my e-mails. Further action has been taken.

I requested the return of the items the same day they were delivered to me. After 13 days, they have not arranged the collection of the items. Of course, they will not refund until they receive the items. WORST SERVICE I HAVE EVER HAD. If you buy from them, be sure it is highly probable you will need to take legal actions against.

The arms have split open on my Fern chair, it's frustrating after 6 years, but I'll accept it. What is not ok is customer support - there isn't any in the UK. I've exchanged a few mails with customer service about (paying for) replacement parts, but were told to contact a supplier. I have twice, without any success. If you're selling chairs for £1,000, then do better with your actual customers. Personally, I wouldn't purchase again from the brand based on experience.

My father bought me a chair as my college graduation present. Last week I was in a meeting, leaned backwards and the bottom of it completely shattered and pieces went flying everywhere. Fortunately I work from home, so no one got hurt. Fast forward to their customer service, they told me they could not help me because the chair had been fabricated in 2008 and was past the 12-year warranty. This was news to us as we bought the chair in 2016 from one their listed AZ dealers shown on their website! They then inquired if we had bought the chair "second hand" from their dealer which makes no sense. Why would a dealer sell us as second-hand chair?! If they did, we paid full price for it, and the situation is even worse than we imagined! In any case, this make absolutely no sense, as the warranty should always start on the customer's purchase date! I was surprised how poor their customer service is given how incredibly expensive this chair was. You'd think they'd take more pride in helping customers who help support "Made in USA" products. Fool me once, shame on you. Fool me twice, shame on me. Trust me, that won't happen as we won't ever be buying at Haworth again.