Hatcountry.comReviews of hatcountry.com

My friends and I pooled together to buy a hat for our friend. In case the size wasn’t right, we paid the extra $2.98 to return the hat “for free”. We purchased the hat on 7/10/26; the hat shipped 7/14/26. Because we live in the mountains and a local mailing station was closed on a weekend combined with a holiday, the hat wasn’t delivered until 7/21/26. The hat doesn’t fit. The company website said it was too late to return the hat; it didn’t give me an option to print a shipping label. I tried calling the customer service—for days. It would ring and go to voicemail. I left multiple voicemails and sent an email; no one called me back or wrote me back. USPS quoted over $100 to send back the cowboy hat in its original box. I’m now stuck with this hat—I will try to sell it online….what a waste of time, money, and a waste of a beautiful hat. I wonder if they even have a customer service department or if it’s just a lie. Poor business relations, I will never buy another hat from this company.

Awful customer service and return policy! I purchased two hats. One didn’t fit- I think it’s a child’s hat! I wore one during my wedding weekend and when I returned from my honeymoon tried to exchange the one that didn’t fit. Within a month of my purchase, I tried to return or exchange that hat. I wrote several emails because the system said I was not eligible for a return. I tried multiple times to contact them with only bot replies. I tried to call them- no call back, no answer. Finally a different, rude email arrived informing me they have a 14 day return policy. Total BS! I wrote them and asked if I could exchange my hat for the correct size. The answer was NO. They lied! Their website says easy returns. I’ll never do biz either them again…and I’m a hat person!

I purchased a fedora on January 19 and the hat arrived from New York three days later via Federal Express. The item looked exactly as described on the website. This is a trustworthy seller and I highly recommend their customer service.