hatch.coReviews of hatch.co

I wanted to love the Hatch Restore 2 because the colors and sounds are nice and it has a sleek modern feel, but it is such a piece of trash. The sound cuts out after two seconds no matter how many times I reset it and after months of contacting customer service. It was supposed to be a Christmas gift, but did not arrive until toward mid to late January, took over a month and half to then get a refund. It worked on and off while I had the subscription free trial and now that the pay subscription ended, it never works. My husband and I had to contact them at least 10-15 different times to hound them for the refund. I thought about trying the "improved" Hatch 3 for a second, but then remembered the nightmare of Hatch 2. Run away.

I’m so mad I could spit nails. I ordered a Hatch Rest as a baby shower gift and had it sent directly to the recipient. They received it just fine. Two days later I receive an unexpected package from USPS and I open it to find another Hatch Rest. My credit card was billed twice and when I go to contact customer service, there is no working phone number, and after much searching, they want me to print a return label and drop it off at the nearest post office at my expense. We live in the middle of nowhere and do not have a post office. Shall I go buy a printer and dive 20 miles to get to a post office? Why no customer service? Why no working phone number? Why am I receiving the same gift as the person I sent it to? Do we just send the same thing to the sender? To top it off, I find out it’s a subscription service. Is my card going to be charged for that as well, and TWICE? I started a dispute at my bank, but stay far away from this company because they will mess up and it will cost you time and money to fix their mess. I charge $50 an hour by the way.

After seeing a promo for their new product on Shark Tank, promoted by Chris Sacca, their Shark Tank investor, I made the mistake of giving them my money for one of their new devices which I never received. At the time of purchase, I was given a ship date of 5/8/2020. When the device didn't ship, I reached out for an ETA and on 5/11 I received a response telling me it was my fault I was unable to read their website correctly and that shipments would begin on 5/13. I was a little insulted by the email, there was no misunderstanding, the site clearly stated ship date of 5/8, nowhere was the date 5/13 to be found and nowhere were the words shipments beginning, it very clearly stated an exact shipping date. So, I reached back out and received another insulting email telling me I wasn't the only person who couldn't read, there were others as well. In the interim, I reached out to the CEO, Ann Crady Weiss, who apologized, told me the real reason was they got overwhelmed, and that she had escalated my concern and I would receive contact within 24 hours, and "very likely much sooner", I never heard back at all. I reached back out to Ann to let her know about the lack of response from a supervisor and the new insulting email from her customer service rep but never got another response. I also reached out to Chris Sacca and have yet to get a response from him as well. With no help from Hatch, I reached out to Amazon Payments who I used to pay for the transaction and they are still looking into it. In the mean time, I received an email from Hatch stating my order had been cancelled and a refund issued, but, as of this posting, no refund has been issued. While I know it can take some time to show up on a credit card, if the refund had been issued, Amazon Payments would have notified me immediately, they have no record of it. So, I paid for a product with a stated shipping date and delivery time and then never received it. I was told by the CEO someone would reach out and assist me, that never happened. My order was cancelled and I was told a refund was issued, that never happened. What did happen is a flippant customer service agent accused me twice, as well as other customers, of not being able to read. Now that I've had an issue, I've become aware that the company does not have a published phone number. This would have been a red flag to me and should be a red flag to any consumer, but with the promotion by Shark Tank and Chris Sacca personally, I didn't do the proper research, what is becoming an expensive lesson. I've also now seen other reviews for the company about the poor customer service. I would highly discourage anyone from trusting this company. All I got in exchange for my trust, and my money, was lies and insults.