NICK
Do Not Use Hartford 529
Do Not Use Hartford 529 On 2/10, I submitted a simple beneficiary update to add my wife. The first representative sent the wrong form. The second rep couldn’t explain how to complete it — despite this being a very common request. On 2/11, I received written confirmation that the change was completed. When I later called to request a distribution, I was told the paperwork was “not in good order” — even though their own representative had completed it. I provided whatever additional information they requested. Five days later, nothing. I called again — was told it would be expedited. Another five days passed — still not done. I’ve now spent 75 minutes on hold trying to reach someone who can resolve a basic issue. This level of incompetence and lack of internal communication is unacceptable. Never again.