Harman International IndustriesReviews of harman.com

Bestilte JBL øreplugger. Harman/Harman og Harman /Harman Customer Service. Alt er dårlig Fikk ingen bekreftelse, ok bestiller en gang til. Neste dag er det registrert 2 bestillinger. Prøver å kansellere. Helt umulig. Prøver å returnere. Nesten umulig. Virkelig dårlig service

Ordered a JBL Bar 1000 at £850 at the end of August from Harman International. Was told by agent item was in stock. However, I discovered that the item was not in the UK but sent from the Netherlands. A disconnect between Harman and undisclosed Courier meant that I was still awaiting delivery after two weeks. Cancelled order before item reached me. Ordered item from a Brtish Retailer and received it the next day, so effectively paid twice in the circumstance. Deeply disappointing is the fact that despite around 15 agent calls (including this morning), refund will not be processed until confirmation item has reached the Netherlands Depot. And then, refund will be 5-10 days thereafter. I have known JBL for over 30 years and took this as a reliable brand to spend my cash, however, the company has let itself down by the handling of its couriers. All this has left a bitter taste in my mouth. I was offered 15% discount purchase and further assurances earlier today, which I'm unlikely to use. But a disappointing lack of remorse to bring forward my refund after this experience is most lacking. My advice is to think carefully before ordering as whilst the company is quick to receive payment, it is slow in the refunding process. In effect, I am waiting for the arrival of the item to arrive in The Netherlands before cash release even though that is outside my control. If I could score again, it would be a zero out of five or ten. It is therefore with some regret that I am sharing my experience in the public domain.

Wij zijn al vanaf 21 augustus bezig ons partybox 1000€ van 1 jaar oud gemaakt te krijgen die vaak niet koppelde en dus geen geluid geeft. (Ons vermoedde software probleem) Wij zijn een maand lang aan het lijntje gehouden, en moesten meerdere keren filmpjes sturen dat de box geen geluid maak🤔 .......wat wil je horen dan?? En nu hebben ze eindelijk opdracht gegeven om hem te maken , met ups moest hij terug en hebben een label gekregen. Wij hebben de box toen in bubbelplastic verpakt en rondom helemaal in karton met tape vast gezet. Aangezien het formaat is een passende doos niet te vinden en jbl/ Harman heeft geen doos geregeld voor vervoer. Een dag later kregen wij bericht dat hij was aangekomen maar dat ze hem hebben laten vallen. En dat het voor ons kosten kwam, 301,15 € schaden!!! Gek zijn ze!! , zij hebben de vervoerder gekozen en zij hebben het retour geregeld en betaald omdat de box nog onder de garatie viel. Zij hadden dus een extra verzekering van 12,10€ moeten nemen zodat de box verzekerd is tot 1000€ wat dus ook bijna de waarde van de box is en geen standaard verzending tot een bedrag van 85€!!wat ze ( zeer waarschijnlijk) hebben gedaan. Wij hebben een zo goed als nieuwe onbeschadigde box opgestuurd!! Dus willen wij dat ook graag terug! Wij willen een nieuwe onbeschadigde box of ons geld terug!

Das Produkt war nach kürzeste Zeit defekt. Als Ersatz bekam ich ein Produkt von wesentlich geringerer Qualität. Ich habe mich telefonisch gemeldet und der Mitarbeiter wollte nichts davon hören. Er legte schliesslich auf, bevor ich zu Ende gesprochen hatte. Ein solch unverschämtes Verhalten habe ich in meinem ganzen Leben noch nicht erlebt.

Awful company, sent faulty item back which was covered by warranty (Confirmed email stated they received item and sent new item out)... my faulty item and personal details ended up being sold on ebay. Contacted Harman/JBL to ask what the hell is going on just to repeatedly told "not there fault some was has taken the item illegally"... I have proof that they received the faulty item back to there office. Then just say "oh its an internal matter we can't tell up any more" Refused to get a manager to call me or give me and other way of contacting head office ??? My home address Email Phone number all sold with this item that got returned back to them. Stay clear from this "con"pany. NEVER will I buy from you again my personal details are more important to me and my family.

I bought a JBL Boombox from this company. I don't use bluetooth. I directly connect the JBL Boombox to the wall outlet at 120 Volts. I connect the boombox to my PC to listen to music at night. Unfortunately, the Boombox shuts itself off after ten minutes. I get up from my bed and turn it on again. But it shuts itself down again. I contacted Harman. They told me to buy a new one !! Thoughtless arrogant people!! Why would I buy another Boombox at $400 one more time with the same problem? The right thing for them to do will be to replace my boombox with a new one. Don't buy the JBL Boombox ! You will be sorry for having spent $400. Try Sony. I have a Sony. It keeps on working for the past 4 years !

I ordered a speaker for my son for Christmas on 9 December. My money was debited from my account but nothing has turned up. Harman say it’s the couriers fault, the courier says it’s Harman’s fault. Harman will not refund my money or send a new speaker. Really poor service and I feel bad for the Customer Service team left to deal with things like this when the company is underinvesting in training and don’t even trust their employees to be able to make outgoing calls. I would not buy from them again.

Bis heute keine Rückmeldung ausser der mehrfachen Anfrage nach Servicenbewertung. inakzeptabel !