Harland ClarkeReviews of harlandclarke.com

Don't order from Harland Clarke unless you want to wait a long time for your order and pay too much. I ordered some check registers on May 22. They took my money on May 29 from my checking account. It is June 8, and I am still waiting for my order. Amazon is cheaper with two-day delivery. Personally, I will never order anything from these people again. They don't care as they have a lot of banks in their pocket.

I ordered business checks with an estimated delivery date of May 27. As of May 29, I still haven’t received them — no updates, no emails, no calls, nothing. When I called for support, no one could explain the delay. I spoke to a manager named Warren who flat-out said there was nothing he could do. I was even told to contact my bank, which makes no sense — the issue is with this company, not the bank. This delay directly impacted my ability to pay employees, which is unacceptable. The complete lack of communication and professionalism is beyond frustrating.

I've ordered through Harland Clark for my business for over 11 years and haven't had any issues. Either they sold to someone else, or they've fired all of their staff and outsourced. Either way, you cannot reach a human being. Over 40 minutes on hold (as I write this) the second time I called, as I chose the option to receive a call back the first time and didn't receive one (that was a week ago). It's sad to go from wonderful customer service to whatever this company has become.

My order of checks had the word town misspelled on the checks as toqn rather then town. On the envelope they used to mail the checks to me the word town was spelled correctly. When I tried calling them to correct it on the checks their automated phone system appears designed to make it very difficult to talk to a person. Then I was on hold for about 20 minutes and finally was told they could not fix it. I was told I had to have my bank contact them to fix it but the bank told me that would mean I was placing an additional order of checks.

#1 Harland Clarke put my credit card number on checks in place of address 1st line. #2 The order delivery took a long time, much longer than Checks Unlimited. #3 I had ordered 3 batches, attempted resolution resulted in only one batch corrected. #4 Very hard to communicate with or follow order.

60 checks for $50. Ridiculous. And the checks arrived with a mistake in the phone number. Called customer service and was unable to talk to a warm body because there were no options other than recorded messages. Called my bank and let them know since they were the ones who ordered the checks and they said they were aware of this business not answering the phone.

I've ordered checks from this company for over 40 years with no problems. 160 checks were like $11 for years. For the last twenty years, it's been $20 --$22 for 160 checks - UNTIL the last 3 years. Checks were still $22 - but for only 120 checks. Tracked shipping was always optional. THEN - suddenly, 'tracked shipping' was automatically added. THEN it changed to only 120 checks for $30! NOW - it's 31.82 for only 80 checks?!! No explanation - you can't get a human being. The automated order line just tells you this is the number of checks you'll get & this is the price & apparently 10 bux of that is a bogus tracking fee. So I'm done with this & will be ordering checks elsewhere. But apparently friends - this is exactly what they're hoping. They WANT to go out of business! I don't know why they don't have the testicular fortitude to just do so, rather than sit back & see who'll keep hangin' on. But HC is not the only check provider - so, . . . adios.

Sat on hold for over 1-1/2 hours, but my call was important to them! Haha. Then they were supposed to call me back and that never happened. I placed an order online I change the address since we had moved. I tried over and over again to cancel the order that was incorrect with no response. Sounds like you have 5 people working for you. YOU NEED TO IMPROVE YOUR CUSTOMER SERVICE!!!!!!!!!!!!!!!!