Harland ClarkeReviews of harlandclarke.com

Ugly customer experience trying to purchase checks as a Costco member. I started by calling the number and entering all typical info i.e. name, add, acct number, etc. Tried to pay by credit card but their system could not handle the number resulting in a 6 min. wait for cust, svc. Another 6 mins. of repeating the data to the rep. Asked basic questions but could not get a straight answer such as when will the checks arrive -Reply "9-12 days after leaving the plant" I asked to speak to a supervisor resulted in 5 more mins on hold , no super available. I am taking my next check order elsewhere.

My god, the runaround and nonsense I got from customer service was insane. I paid extra for expedited shipping and tracking. The shipping confirmation e-mail did not include a tracking number so I called customer service. She said it was sent Priority Mail which could take up to 3 weeks and is not trackable. I said I have been sending and receiving via Priority for decades and it's more like 3 DAYS and INCLUDES tracking. I might as well have been talking to a wall. She said it was "company policy." What is? To charge someone for services which you then do not provide? I said I wanted my exorbitant shipping charge of $11.58 reimbursed. She refused. What utter bullshit.

The costs are unnecessarily high, including shipping: it's been 10 days since I placed my order for checks & they aren't expected to arrive until Wed., another 3 days. I can see that I'm not alone in my assessment of this company.

Most horrible experience waiting 40' while there is no intention in answering! Insulting and criminal-and should not be in business. Will request my bank to cancel their contract with Harland!

This is the second batch of checks that are poorly perforated. The checks are tearing at the top and some tear so that I have to write another check. They charged $57 for 80 checks. I tried to call customer service but was on hold for about 25 minutes and gave up. Take my advice, use another company.

Over priced. 50$ for 60 checks is ridiculous! And they don't even give you a check register. I ordered checks and never received them. No one answers the phone... absolutely no customer service. I went to Walmart and got 120 checks for $25. Harland Clark SUCKS!

New member of Randolph-Brooks FCU. Sent 2 packets of personal checks totaling 40 checks (20 to a packet). Unable to secure more online. Calls to their customer service unanswered. One redirected today brought repetitive plea to hold on line- like two earlier attempts. Hung up after 1 hour with same recording/no assistance. Randolph Brooks FCU needs to provide members realistic choices if they want trust and allegiance. Zero stars deserved. 1 stsr unearned gift.

My order was placed on April 29. On April 30, I got an email that the checks were "shipped". On May 1, a 32-digit tracking number was displayed but I couldn't figure out who the carrier was. (The package was delivered by USPS -- which has a 20-22 digit tracking number). The package then sat in the "presort facility" in Las Vegas NV for almost 3 days. On May 4, the package arrived in Moreno Valley CA where it sat until May 6. About noon on May 6, the package was delivered by USPS but Harland Clarke didn't notify me of its delivery until 8:20 PM. ==== I called Harland Clark's customer service telephone-number it 3 times and waited over 30 minutes each time but no one ever answered my calls.