Harland ClarkeReviews of harlandclarke.com

They do not answer the phone for customer service. Placed an order and never received checks.

Horrible experience :-( I accessed H-C via an email from Quicken, since I occasionally print business-size paper checks using Quicken. The checks were given an estimated delivery of two weeks. One month later no word, no delivery, nothing, nada. I went to the site to contact customer service, there's no phone number or on-line chat, only a form buried on some support page. I sent a message requesting the status of my order and never received a response. A week later, though, I went back to the Orders page on my account page and found the order status was "Cancelled" - with no explanation (grrr!) The only positive outcome of my experience was that they didn't charge my card for the submitted order (whew!) OK, I'm done! I'll look for a different supplier who actually wants my business and can actually deliver an order!

If it were up to me there would be no stars! I have been ordering persoanl checks from you guys for yrs but since ive moved and changed my address y'all have completely lost your damn minds! Since i moved ive ordered checks 3 times and guess what NEVER HAVE I RECIEVED MY ORDER ON FREAKING TIME.......IVE HAD TO REORDER EVERY SINGLE FREAKING TIME.......HOW CAN YOU MISTAKE KANSAS CITY MISSOURI WITH NORTH CAROLINA, TENNESSEE ST LOUIS MISSOURI FROM TEXAS? LIKE OTHER PEOPLE I NEED THOSE CHECKS WHEN THEIR SUPPOSE TO BE HERE......THIS LAST ORDER WAS DONE ON AUG 28TH IT IS NOW SEPT.23rd I CALLED CUSTOMER SERVICE THEY TOLD ME THEY'LL HAVE SOMEONE CALL ME....NO CALL BACK! WHERE THE (BLEEP) ARE MY CHECKS? IM SICK OF THE(BLEEP)! This review is done by a gurlfriend thts tired of seeing my boyfriend stress out(he's got high bp btw)evry single time he orders checks! This is a problem that obviously needs to be paid attn to not by some foreign customer service rep but by the damn CEO of the company......i don't give a damn how long y'all hve been in business SOME DAMN BODY NEEDS TO GET OFF THEIR LAZY RICH BUTT AND DO SOMETHING MORE PRODUCTIVE!

Wish I read the reviews to start with. I ordered checks through them as my bank recommended. I even paid extra for the tracking. USPS said they were delivered but they were not. Absolutely can not talk with a live person at Harland Clarke. Get caught up in their automated system and when you think you are being connected to a live person, the system tells you to go to their website and hangs up. No luck with USPS either. Can not get a response there. Best if you do not order from this site.

My initial order was not delivered because of an incomplete address. I called them to re-order and was told I would have new checks in a week. After two weeks I tried to call and just selected anything in the menu to be able to talk to a human being. I was told that my order was on hold because my bank needed to verify my address. If I hadn’t called, I don’t think I ever would have known this and my checking account was already debited for the checks that I had ordered. Their website is pointless and their phone system is absolutely awful. Many times they just disconnect you, so you have to try and choose some thing like “cancel my order” so that you get to talk to a real person. I will never order from them again and I also told my bank that they are horrible to deal with.

I ordered some checks from Harland through my bank around the end of December, 2022. Harland withdrew the money for my order on January 11th, 2023. It's now August 2023 and I've still never gotten my checks! I had to put a stop payment on the order, close my account down and open a new one because my checks are out there somewhere with all my financial info on them! My bank won't give me a refund either. They only offered my next order of checks for free. First, it's not FREE, I already paid for them! Second, I'm not about to make another order of checks from Harland to get lost out there somewhere again! I would give them a NEGATIVE 5 stars if I could! I will NEVER EVER order from Harland Checks again!

There are layers and layers before getting to customer service. There is no way to "search" the site for a return. The company sent an "accessory" I did not purchase and makes it as hard as possible to send it back. I have always hated this company, but since so many have chosen not to use checks, they're even worse.

Never in my life seen any business to be this BAD. waisted hours still get no help.