Harland ClarkeReviews of harlandclarke.com

Garbage, should have know better after reading the reviews. Payed extra to have them delivered fast. Here I sit. No checks, past the promised date ..THEY HAVENT EVEN SHIPPED YET

Unlike many reviewers, I had only paid for the slowest, untrackable shipping method for my checks, BUT THEY ARRIVED anyway :-) My problem was the checks themselves. Basically everything that could have an error (except for my account and routing number), DID. I called my bank. That poor customer service person spent 40 minutes, going back and forth, putting me on hold, trying to make my replacement order right with Harland-Clarke (on her other line). BUT SHE COULDN’T!! She told me I had to CALL THEM MYSELF to fix one last thing! BUT the phone number she gave me for Harland-Clarke, WAS THE BANK’S PHONE NUMBER. Eventually she just gave me a refund.

Avoid this company, if possible. I placed and order and it was delivered to the wrong house. They USE DHL for delivery however took no responsibility on tracking or finding where my order was delivered. With such important information you would think they would be more proactive. Spoke to customer service and they offer ZERO support and frankly could careless about helping me. Simply pass the blame on to the post office. So frustrating and scary that customers security of information is not a priority.

I placed my reordered on 6 June for business checks. Simple nothing but basic business checks. They don't offer free tracking and after 17 days they say they were shipped with a delivery of 21 June. That was 3 days ago and no checks. Support is automated and tells you the same thing and then hangs up. No contact, no checks and the update on line states maybe July they may arrive? No tracking, no info, no CHECKS.

If I could given them zero stars I would, they are that bad. I ordered checks on June 2nd 2024 through my financial institution. On June 10th I received an email the order has shipped. We have now June 19th and I still don’t have the checks. Estimated delivery date passed as of yesterday the 18th. I ordered standard shipping because the checks are already overpriced with $26.69 with Tax for 40 checks. I have ordered checks through my bank numerous times before and never had a problem. I did use shipping without tracking back then as well and checks arrived within 10 days max. I have learned my lesson and will never order checks from Harland Clark through my bank ever again.

I placed my order for my clients checks three times. This was to have been a courtesy order for my client and he was not to have been charged. On the third attempt, the Harland Rep said that he would pick up the cost due to the inconvenience and delay. He also sent them over night, which worked. Unfortunately, my client was then billed for the order! In calling in to Harland, which is a horrible experience all on it's own due to their poor quality phone tree, I received poor quality and rude service. When I asked for a supervisor, to which I was told that there wasn't one. I asked to be placed on hold until one was available. At last count, I was on hold for 17 minutes and waiting.....

Contacted them about check order, they keep saying they don't recognize my routing number. I've had the account 15 years with USAA.

The last time I ordered checks was 2018. I got 100 checks for $6.15. I misplaced 2 books so went to the bank to place an order because some information had changed. I ordered on 5/17/2024 and received on 6/7/2024. I received 80 checks and was charged $27.60. I was expecting an increased in price but not a $21.00 increase. This will be my last order from them. I can order checks from other companies and get more checks for less money. This is a rip-off.