Harland ClarkeReviews of harlandclarke.com

Absolutely horrible customer service! Mostly because it’s impossible to get anyone on the phone! I waited 3 times, sometimes over an hour and no answer. I finally emailed someone and a few days later they responded that they due to the personal nature of the checks, they can’t connect by email. I asked them to call me, but they just send the same reply again by email. I think of this like a scam where they don’t have any way to get ahold of them. Wish I would have looked at these reviews before I ordered.

Terrible customer service. Almost a month and no checks. They claim they were returned after I contacted them almost a month later looking for them, but the address is correct. Same address as previous checks delivered. Dishonest, poor service. Not reputable

would like to give them a negative 10 star rating

I am writing this review while I am currently "on hold" with Harland Clarke for 42 minutes. I am attempting why the checks I ordered three weeks ago have not yet arrived. According to my order status, they should have arrived on 12/16/24, however they are still not here and there is no way to track them. They apparently have no interest in customer service (their "Trust Pilot" rating is only 1.4). I'm actually surprised it's that high. Worst customer service I have ever seen in my 75 years.....Update: my hold time is now at 46 minutes!!!!

Time sensitive issue. Needed access to personal check. Called to see if we can expedite. Told me for 47.99 I can have an overnight delivery. Otherwise the normal delivery would be roughly in 7 days. Tracking shows the delivery to be on day 10 which is worse than the normal delivery. I am so glad I paid unreasonable amount so get the checks early. This company absolute does not care about you or your needs

Awful business. Null customer service. No check register. No cover to put in the checks. No one to call for help. I have no idea how much they’re paying the banks to work with them.

Harland Clarke company is a jerk. They made a mistake on my checks. First they said the checks were good. And then said I could get a refund. And then they changed their mind again & said they wouldn’t refund my money for their mistake & said if I did want new checks I would have to paid $25. It’s their mistake not mind. I will never use this lousy company again. And I will put the word out to my family & friends about what had happened. Harland Clarke this all happened because of your lousy customer service.

Twice in the space of several months Harland Clarke claimed they'd shipped my checks, and twice in a row they failed to arrive. I have no confidence they actually shipped these checks. USPS is not this bad. And the option Harland Clarke offers for tracking is both overpriced and no guarantee of delivery. Banks please take note and find a better alternative!