Paula, R.
Customer service exceeded expectations. …
I called customer service with a question I needed answered before I could place my order, and I was amazed that a REAL HUMAN answered the phone, and provided the info I needed. After visiting three well-known hardware centers, and learning that none of them could provide custom-cutting for closet rods bought on-site, I found Hardware Decor online. Your Help articles guided me to which closet rods I needed (load bearing differences, etc). The complete assortment of shapes, lengths, metals, and finishes made customizing my order very simple. My order was placed late yesterday, and I just received an email informing me that my order has already been shipped. Great customer service!
Response from Hardware DecorMay 28, 2025
Thank you Paula for your review! We try our best to provide all the information needed and to provide a smooth shopping experience.




