HanaekoreaReviews of hanaekorea.com

I would love to give a review about this product, but I have not received it yet and it has been over 4 weeks now and they can’t even provide me with tracking information. That’s a bunch of BS!!!

I never received my order!!

Hello, I finally receive my Hanae Peel-Off Brow Tint, after one month and unfortunately, my first experience has been disappointing. I was excited to try this product, but the tint does not come out through the angled brush as it should. Instead, it leaks around the applicator when I squeeze the tube. I tried removing, cleaning, and reattaching the brush several times, but nothing worked. For a brand-new product, I expected it to be easy to use, especially for first-time customers. Unfortunately, I haven’t even been able to properly apply the tint because of the applicator issue. Another suggestion is to clearly print the color or shade name on the tube itself, using larger, easy-to-read lettering. This would make it much easier for customers to identify the shade without having to check the box. Overall, I’m disappointed with the packaging and applicator design. I hope Hanae takes customer feedback seriously and improves its product quality, labeling, and instructions. I’m also hoping customer service can resolve this issue with a replacement or refund.

I ordered this item and had offer buy one get one free but they didn’t.

The product was not what it was advertised to be. I have the product unopened and need to return it and have been given no instruction to return only to take this quiz and possibly win a chance to return and get a full refund. Instructions for a full refund states that product cannot be opened so I contacted the first day. I received the product for a refund and cannot get any information to get my refund and I have the product here unopened and no refund.

When I was completing my order I selected an incorrect (old) address and hit submit to complete the transaction. I immediately recognized my error and contacted the Hanae company straight away. Unfortunately I did not hear back and subsequently contacted them an additional 2 times highlighting my error and providing the correct address - nothing from the company. I have not received my product and would appreciate either a refund or for the company to resend the order. Not happy with the customer service.

My item never arrived and noone got back to me after sending an email I do not beleive I ever received a refund

Hello I hope really you can help me Issues are Is going to be a month, wen I buy it and then I don’t get the opportunity to have it, so please help me with this order, is long time waiting for the items