Tiffiney
Very Expensive Worst Salon Experience & Outcome
I've been to Hair House a few times in the past and had great experiences; however, this last one was such a train wreck that it tips the scale for all of them combined. (And when I say last time, I mean VERY last time.) I scheduled an appointment to have the red stripped out of my hair and recolored to a greyish silver, which I have done so many times before. The stylist I got had no idea what she was doing and was asking other stylists what to do throughout my entire visit (which was 8 hours long, by the way). She tried a few different methods to remove the color from my hair, which finally started to lift 4 hours later after getting more advice on how to lift it. I was left with my head and neck lying back in extreme discomfort at the sink station for the entire toning process. A root toner was also added to my head without asking if I even wanted it. During that process, I heard the cap pop off of the applicator bottle, followed by her cussing under her breath. She didn't even say anything to me about it. The end result was an orangish-yellow color with light-brown, ashy blotches all over. Knowing how unhappy I was, with tears in my eyes, they still made me pay $550. The manager told me I could come back the next day so they could try again, but I strongly declined. I was already there for a total of 8 hours and paid enough for them to make me look like trash; I wasn't about to go back in for a round 2. I was there all day, and nobody even offered to fix it for free! I literally left this salon with tears running down my face, and that has never happened. FYI, I genuinely felt bad for her and understood how much stylists rely on tips, so I still tipped her 20% regardless. I'm sure it was a learning experience on her end, and I will not call her out. I'm just livid that I had to pay so much for her mistakes. I could have accomplished more and in FAR LESS time by using the boxed bleach and toner myself. I actually spent all of my Mother's Day trying to fix my hair at home.