Gym SourceReviews of gymsource.com

I had a terrible experience with gym source. I bought my treadmill at the midtown branch in Manhattan. I waited two weeks without hearing from anyone, and had to track them down to schedule a delivery. The delivery guys did damage to my floor--a deep scratch (which I'm evidently going to be reimbursed for. One positive experience so far). The delivery guys discovered that the console wasn't working, and we were told to wait on the new part to be delivered. There was no follow-up from the company. No apology, no heads up as to when we could expect the part to come in. Again, I had to track down someone to get any info. I repeatedly contacted one of their people. He was gracious at first, but then he dropped me and I had to keep following up. I felt like if I didn't follow up, nothing was going to happen. They finally scheduled a second delivery, and when the technician got here, he discovered they had misdiagnosed the first problem, and now they needed yet another part. Again, there was no follow-up whatsoever. I wrote a letter detailing my frustration in a calm, respectful, but firm manner. I got the briefest of responses with no apology. Now I am waiting on my third delivery. We'll see what happens.... What has really gotten to me is the total lack of follow-up, courtesy, and care. I paid a lot of my money for my treadmill, had two botched deliveries so far, incurred a deep scratch, and you'd think that I was just bothering them over nothing, and they wished I'd go away. Work on your customer service, guys!!!

My husband posted the previous review and we have tried all the email addresses you gave us but they bounce back just as they do for direct gym source. We would like to know how you know we ordered a treadmill as my husband didn t put that in the review. For the information of the person/people who are stealing other people's money the police and consumer services are on to you and we are also getting interest from a tv consumer programme .WE WANT OUR MONEY BACK

Are you the same company which goes under direct gym source as I have ordered from them and have not had the item delivered

Really disappointed.Placed an order - paid for it - no sign of our order and get no reply to my emails. Unable to track down a phone number to speak to anyone,

bought a true m50 elliptical on 3/4/17 made a nocking noise right away service came on 3/9 said it needed bearings ordered bearings service tech replaced bearing on 3/31 still making same noise tech started spraying everything to quiet it up retightened everything still making noise tech was frustrated and said he is done working on it and if i was old and hard of hearing it would not bother me.said i should get a new machine.called gym source when tech was here and let them hear the noise.he said there is something drastically wrong with it.and he was going to e mail somebody a nd they would be getting in touch with me.still waiting its been 3 weeks if it can't be fixed i would like a new machine or my money back

Horrible, still missing the parts and jo one has even called to advise on delivery 2 weeks later, half of the stuff is unusable.

Terrible customer service and the delivery was botched times.Th unstall guys where terrible and that where rge best of. the worst.Warehouse manager terrible customer service skills.

Had a delivery of a home gym. One of the 3 guys there was very rude and threw 45 pound dumbells on our floor as he was removing our old home gym. We complained to James at the White Plains store and he said someone would call us back and we received no call back or follow up on the incident. We also received no instruction manual or warranty information on the home gym we purchased. We had bought a treadmill from them in the past and the guys that had installed the treadmill had stripped the screws when I was moving. When i notified them of this they still charged me to have them come out and fix the issue that they had caused. I am very dissatisfied and will be taking my business somewhere else in the future.