Gym SourceReviews of gymsource.com

Purchased an Expresso upright training bike. Price was good and the salesperson seemed knowledgable including offering a $499 extended warranty for the software of the trainer. I did not buy the extended warranty. I was advised that a modem, for an extra cost of $275, was needed and I purchased the modem as a result. Once we received the modem by mail a few weeks after the bike was delivered and set it up we realized that internet functionality is not free with Expresso, as it is with Garmin and other apps, and the $499 fee for three years was to connect to the Expresso site to log your ride data etc I am impressed with the Expresso and glad I bought it. I would not have bought the modem if the additional charge to use the Expresso site was explained clearly. .

Gym source is good for selling equipment. They need to work on follow up and repairs.

The two machines were delivered on a Saturday morning. It was clear the next morning on the use of both machines that neither were put together correctly. The standing elliptical was incorrectly set up on the resistance and banged. The sitting elliptical made loud banging sounds. It took three service calls and 16 hours of "window waiting time" if you include delivery for the machines to be put together correctly.

Paid more for a True treadmill with a Bluetooth feature. Learned after I received the treadmill that the True App that is supposed to use the Bluetooth to sync data does not work. The App has not worked for months. Disappointed that GymSource did not inform me of this before my purchase, since I pad extra for a feature that is useless. True is aware of the problem with the App (and has been aware of the problem for months). But the App has not been fixed.

The gentlemen working in the store were great. But the set of powerblocks I ordered took 2 weeks to arrive at the store.

I purchased an elliptical for my husband as a surprise birthday gift. I made it quite clear this was a surprise and all calls or questions regarding delivery should be made to my cell phone number. The salesman in the store assured me this would be the case. I saw him enter my cell number in the system. However, when the machine was ready to deliver they called my husband's cell phone number which had been in the system from a previous purchase. This totally ruined the surprise. I was extremely angry. They gave a slight discount and tried to be nice about it, but I would hesitate purchasing a large item from this store again.

The computer on the bike doesn't work and the instructions sent did not help

i bought a couple low priced items which were fine. I wanted to buy bumpr plates but the prices were so much higher than online retailers even with shipping that it didnt make sense to get them at gtm source. ended up getting them elsewhere.