Gym SourceReviews of gymsource.com

This was the second True treadmill I have bought from Gym Source. Loved the first one. The new one kept blowing my circuit breaker so I had a 220 line installed and it continued to trip the breaker. They sent repair men here at least 4 times, then said they would get a new one, which too many months

I purchased a piece of equipment. I was eight months pregnant was unable to use it immediately. Within three months, I use the machine to hear a loud clicking noise. This is not her refurbished piece of equipment. It was over $3500. My sales rep is no longer there. A service person came out and did not fix it and it was still making a loud banging noise. I would like To return the product or receive some type of money back to do this inconvenience and the fact that I had to join a gym until this gets working.

I had great fantastic costumer service through the door. Unfortunately this happened though... Was told by rep that product would be shipped to store in one week. One week went by went back. No product (keep in mind I run a fitness program and was loosing money on product they said would be in stock.) I was told it was not on delivery truck and that it would be on next week's shipment request. They even said (bc I bought 2) one would be transferred from another location. Another week went by I had to go to store again. They had neither products. I received a call a day or two later stating they were in. I went in and they only had the one. I left came back the next week and found they still had nothing. I told the rep that the next time I came in I was returning the one I had bc I had to order from another company to keep my clients happy. When I came back the next week with said product the other one was behind the counter ready to go. The only reason why I took both said products instead of returning them is bc I know your reps make commission and it wasn't their fault or malicious intentions in not having items. They were as accommodating as they could be. Unfortunately I still lost money bc I now have double what I need and the first 2 weeks of lost business from original date of purchase.

My sales associate, Erin was wonderful. She guided me through the buying and financing process with ease. Erin emailed me to remind me to schedule the delivery in time for my Fiancès birthday. The problems started with the delivery team. They could not handle the weight of the treadmill and they scratched it up against the concrete stairs bringing it into my basement. They told me "don't worry, we'll wipe that off with a rag". Needless to say the concrete scraped the finish off the side-rail. I called Erin while the delivery guys were still in my home and she told me they would make it right. Several days later, I received a call to schedule a time for the repairman to replace the side-rail. I took a day off work to wait at home for the repairman. In the meantime, I received 3 more calls from the same person at Gym Source to schedule my repair. On the same day as my scheduled repair, I received the 3rd call in error and told the person I was getting very concerned that something was dramatically wrong. She told me not worry, the repairman would be there that day. The repairman showed up between 1-5pm as promised. But then it gets worse. After taking a day off, waiting at home, the repairman shows up with the side-rail for a different model True Treadmill. Four calls and a wasted day off work, I still have a damaged treadmill. I am very happy with my experience buying the treadmill, the follow-up by Gym Source to fix their own error has been an on-going disaster.

We love our home gym, once it got installed. The machines are great; the flooring is perfect; the free weights, rack and bench are just what we wanted. However, the word of caution is that you need to be prepared to be your own project manager. While the Gym Source guys will place your order and take your payment, they do not handle coordinating the delivery and installation of the machines and flooring for you. We ended up having to deal with a couple of different guys to have the installation done and it involved coordinating 3 different visits (meaning we had to take time off work to be at home each time) because they couldn't get their act together to do it all at once. They ended up just giving us the name of a flooring guy and it was up to us to coordinate the installation with him. Also, one part of our order (installation of a TRX mount) never got done even after months of asking for it. So we finally just gave up and asked for a refund. If you've got plenty of time to coordinate all of these installation and delivery details, then I would recommend Gym Source. If not, you might try some place else.

The sales people was kind and diligent but the delivery team is the worst ever, rude and unproffesional.