Gym SourceReviews of gymsource.com

BEWARE!!! I purchased my treadmill and in 6 months after install needed repair. I had a horrible time getting anyone on the phone and to respond. When I finally did get techs to come here they misdiagnosed the problem and it took forever to get parts. They then put it back together 3 different times improperly over 2 months! Missing nuts and bolts, the heavy machine installed on top of the power cord, wires left loosely unattached and improperly installed that I was later told was a fire hazard as it was near the motor. One phone call to the manufacturer of the machine and I got another repair team here ASAP, Gym Tech. Within a week I had all new parts, and repairs done efficiently and effectively that Gym Source could not seem to get, in fact made worse with each visit, over months!

BEWARE This company has hired a phone service company to screen ALL calls and has ZERO intent on calling anyone back, or answer the phone. They took payment and are refusing to call us back, or deliver our equipment. We have considered hiring an attorney.

Still waiting for the equipment I ordered and paid for in March, which I was told was in stock when I placed the order. Horrible customer (lack of) service follow-up

Horrible. Stay clear. Completely unresponsive and unprofessional.

We originally bought our universal gym from Gym Source. Fine. However, when we moved, we hired them to take down and set it up in our new home. Take down was $350. Set up was $425. VERY DIFFICULT to schedule them to set up. Took WEEKS. THEN, when it was set up, the cables had slack and rubbed against each other. Impossible to get FRANK to schedule them to fix the issue. Had to hire GYM SOLUTION (845-605-1210) to come fix it. Called FRANK at GYM SOURCE to ask for a refund of his work. He said he would call me back. Now he doesn't pick-up the phone. GYM SOURCE = RIP-OFF!!

I ordered a barbell with plates back in late march. I understand the reason for production delays due to COVID-19; however, their inability to communicate with their clientele is beyond frustrating. I had contacted them on multiple occasions seeking a potential time frame. Initially it was late May, then early June, then late June, and here I am in early July with no update. It’s as if the order made no progress since I had purchased it. I rather the company tell me that they have no idea when the order will be fulfilled then string me along to prevent me from cancelling my order. In bold lettering they mention they will get back to you in 5-7 business days regarding an update on your order. I did not receive any email on an update, I had to reach out to them multiple times. Additionally, as most people have stated I do not like how they charge your card instantly. Especially if they were aware that the product would be on a 3 month back order. I stopped by the location near me and found that the store was replaced with another fitness store. If you are seeking gym equipment go elsewhere. You may have to pay more from private sellers but at least you won’t wait 3 months in radio silence.

I’m disappointed in Gym Source but even more disappointed in myself for recently doing business with them again. In the past 2 years I’ve purchased from them commercial gyms and spent $50,000 with the company. I recently wanted a bike for my home. They screwed it up and really could care less about my lack of satisfaction. Here’s the big kicker - they know that I’m going to spend another $100,000 in the next year but it still doesn’t motivate them. Now just consider that you are a customer who does less business with them and imagine how poorly they will treat you!

So far, they are absolute trash! Ordered a barbell in mid April and charged immediately. When that happens you're #1 excited because you're usually not charged until item has shipped or #2 you just got ripped off. I'm definitely a #2. No updates as promised. No return email or return chats. Now I'm out a couple hundred dollars with no recourse. I understand the COVID issue but at least talk to me as you're screwing me.