Leslye E.
Horrible customer service!
I ordered seeds from Gurneys on Oct 9. I received an email stating my order had been received. 2 days later, I received another email stating my seeds had been shipped but when I tracked my order, it says the USPS had not received the package. I called to find out where it was. I called 3 times and was given different stories. Nobody could tell me when the seeds were shipped. I was told by a manager that the USPS prints the label (not true, companies always generate a shipping label), shipping date 11 or 12th-17, it will take 5 days once the USPS receives the package, it has been c sipped so it is the USPS problem. Tried to cancel and was told I couldn't because it was already shipped however, the post office hadn't receive the package. I have ordered from you before and had success with the seeds. 3 different people hung up on me without listening to my questions or concerns. I suspect my questions or concerns weren't in the script. I also believe the problem stemmed from talking to people where English is their second language. At least one of the 3 hang ups the connection was garbled leading to more misunderstandings. If I receive my seeds, it will be the last dollar you will receive from me.