Gurney's Seed and NurseryReviews of gurneys.com

Read the reviews folks, learn from my misfortune. Do I have to give them a star, well yes if I want to leave a review. DO NOT, DO NOT DO BUSINESS WITH THIS COMPANY, their business practices and ethics are questionable at the very best. Ordered Deer Resistant Seed Mix X4 and Hummingbird & Butterfly Annual Garden Seed X3 for total of $41.79 on March 18, 2025. Standard Shipping, Gurney's will determine ship date by plant zone. Seems fair enough, but now April 22nd I still have not received my order, is past time to plant these seeds and Gurney's Off Shore Customer Service is absolutely an abomination! On 04/10/25 I called and was told order shipped 4/1/25 must wait 10-15 days before they will do anything on order. Phoned again on 4/18/25 and requested refund, was told NO NO you must wait another 24 hrs, it's 15 business days; NO REFUNDS only store credit or reship or order. Called today, 04/22/25 and again requested refund, why would I want store credit with someone I no longer want to do business with? Why would I want items reshipped when it is already too late? I just want my money back. Interesting concept I paid, you didn't deliver, you have not fulfilled your obligation to me. Customer Service continually regurgitated the shipping date of 4/1/25 by 1st class USPS, they can't track 1st class USPS. When pressing for refund I then told that the order shipped on 4/6/25 by FedEx. Changing the story within 4 minutes and trying to push out responsibility for failure to deliver. When I expressed my sorrow that the Customer Service Agent must deal with these type of phone calls all day long and is relegated to read from a script and continually repeat information that has already been established, that it must be very wearing and disheartening to represent such a dishonest company. She apologized again, asked me to hold, and disconnected the call without resolution.

Oh I wish I had read the reviews before ordering: I ordered the 8 creeping phlox deal 4 colors for $48.00 I have a very small area to cover My son in law calls it a postage stamp I thought how nice these will be for my little yard- The plants arrived look DEAD not labeled so I won't know what I'm planting if they do survive $48.00 is alot for a senior citizen First and last purchase If they should survive I will update for now very sorry I ever ordered Oh and I forgot wrapped and tied in a plastic bag!!! Plastic bags should never be used to cover plants

Ordered onions and potatoes 2 months early! They never shipped them. Now its past the time to plant them and it still says shipping batching. CS says they will ship. NO! Waste of my time and money. Now its too late to order from another store. Horrible experience!

Customer Service is non existant. I'm sorry this company has declined so much in the last few years that I have to leave a negative review. There is absolutely no reason it should take so long to receive an order especially when said order is so late that you can't plant the seeds.

Ordered some seeds where supposed to be here 10 day from shipping, called on day 11 was told a label was made I needed seeds by day they should have been here for zone planting, ordered plenty early enough. When I ask for refund I was denied by someone in the Philippines, I couldn’t even talk to someone in USA, sent two emails they never replied. Don’t waste your time or money, it’s obvious leadership of this company has changed.

Do I have to put a star cuz they are the worst my order 3 weeks ago simple seeds in a starter kit not here yet they did take the money though,the absolute worst don't even think it's a legitimate company stay away you're better off going to a local business I have had great success with Gardner Supply in Burlington Vermont. Customer service is the worst they hung up on me terrible...

Absolute GARBAGE!! ordered 3 sets of (4) strawberry plants back in July.. The first 2 sets of 4 came 2 months later and 1 set was already dead!! The second set died 2 weeks later! I just got the rest of my order, It is now the middle of MARCH!! Absolutely bs!

I would give zero stars if it was allowed. Placed an order with gurneys, you know to see how they are. Fraudulent is one way to put it. They never even attempted to ship my order. 38 days past the initial order and 21 days past the 1st estimated shipping date. Well that changed once a week to the following week. Eventually I had to try and contact them, another horrible disaster. Bonnie should be fired for incompetence immediately. We'll long story short, they did not fix anything told me magically my item was being prepared as we speak. I'm sure that was bull just so they can close the open problem. Do not use this company no matter how good their product may be, you will never know because you will never get it.