Steve
Update to my August 22
Update to my August 22, 2025, negative review. My major issue was a problem with the neck truss rod adjustment (see original review). Nathan in Customer Service responded to some of the minor issues with prompt replies and did his best to resolve issues. After several emails, he requested more information regarding the neck problem. We had several civil exchanges, and I did provide photos and explanations for all the solutions I tried to correct the problem. Much to my surprise, he proceeded to have company guitar technicians review the photos and discussions I had with him, and they agreed to have a new neck fabricated and shipped from the factory at no charge. It did take a few months, but I received a new straight neck with great truss rod adjustment and fret work. So if you have a legitimate issue with your kit, I highly recommend reaching out to Customer Service (please be nice) and document your case. So, 5 stars to Nathan for his help!! I will consider future build kits for this company.
Response from Guitar Kit WorldApr 12, 2026
Hi Steve, thank you for taking the time to share this update. We’re glad to hear that Nathan and our technical team were able to work through the issue with you and deliver a solution that met your expectations. Your patience and detailed communication played an important role in helping us resolve the problem effectively. We truly appreciate your feedback and your recommendation, and we look forward to supporting you with any future builds.




