People will tell you their customer service is great, and they are good at simple requests such as accidental item deletions.
But their ban appeal system is simply the worst one of any game, ever. I was recently temporarily banned for something I did not do, but they insist that they "reviewed the incident and confirmed the initial findings", which is just an automated reply.
Not only did they not actually review the incident as they claim they did, but that is the only answer I've gotten from them.
I've made some replies to the suspension ticket and when the ticket was closed, I made a new one, and then another, all going completely ignored. They don't care enough to reply, let alone do a proper investigation.
IN
Instinct
You want to be locked out of you're…
You want to be locked out of you're account everyday?
Well this game is for you you will spend more time wasting waiting on support to get back to you and you wil never be able to log in to there website for some reason unknown to there player base..
When you try to log into you're account you always get a message saying:
❗ Something went wrong, please try again in a few minutes..
Than you get banned all together for reasons unknown to there player base just look it up at there forums they don't even reply to people with this problem because they can't fix there own game.
Want a bag expansion that's 10€ want a bank expansion that's 10€...
they force you to buy gold with credits from there shop this is a toxic behaviour from devs that are money hungry, sad to see them become this way I still remember playing guild wars for the first time how different that game was everything was free and could be farmed, now everything is behind a paywall...
No costumer support if you picked a rong item well bad luck devs would not help you... What are they wasting rss there..?
The User Agreement and rules of conduct together effectively give ArenaNet the legal ground to ban your account at any time, with or without evidence or warning.
🎭 The Illusion of Ownership
MMORPGs feel like you’re building something permanent — your character, your gear, your time invested. But behind the scenes, you're really just renting access to:
A server someone else controls
A game world that can change or disappear
A character's that can be taken away instantly
The moment you get banned, everything you “owned” is just gone, with no rights, no refund, and no real way to fight it.
---
🧠 Why So Many Players Are Quitting MMOs
You’re not alone in walking away. Players are tired of:
False bans with no appeal
Paying for cosmetics, gear, or boosts — then losing access
Being treated like criminals for playing “too much” or too efficiently
Live services controlling everything
MMORPGs today are often just monetization machines with strict control, not the player-driven worlds they used to be.
---
✅ What You Can Do Instead (If You Still Want to Game)
If you're still into gaming but want something that respects your time and ownership:
Single-player RPGs (like Elden Ring, The Witcher 3, Divinity: Original Sin 2) — no bans, no server dependence.
Co-op games with no accounts needed (Terraria, Minecraft, Valheim, etc.).
Buy-once games from devs that actually respect players.
And if you ever come back to MMOs, maybe try ones that are transparent and community-driven — like Old School RuneScape, Project Gorgon, or future indie MMOs that promise account portability or on-chain ownership (though those are still rare and experimental).
RR
Ria R.
Don't Waste Your Money
I'm a hardcore raider in FFXIV - GW2 falls short in so many ways.
Open world and story progression are both time consuming frustrating nuisances. Enemies every square inch that unload a torrent of debuffs that last too long for you to mount up again because the distance you put between yourself and the first mob has you encountering the next pack, trapping and killing you. Have fun running allllll the way back.
Lighting is terrible - washes out colours so bad that none of the dye previes will translate correctly in game. Your favourite lighter colours just look like a flash bang in game.
PvE Strikes are probably where the game shines, only positive mention.
PvP - everyone can CC the shit out of you, whoever stunlocks first wins. Have fun improving as a new player with zero feedback.
Story missions - need constant wiki and YT lookup because the game provides no in game clues. Story is what bores and annoys me so much that I take a break every time I've tried to come back. Just talked to 10 npcs and completed the step? Cool, now talk to the same 10 npcs again. No story skip option for players who don't care about lore.
Everything is invulnerable for excessive lengths of time for whatever reason when it spawns. Even heart npc mobs.
Game is completely useless at introducing or directing you to it's systems. All information is external.
I have a lot of negative things I could say about FFXIV, but taking a genuine shot at trying to get into GW2's endgame sold me on just going back to XIV.
No way to earn cash shop items in game. Can't dye weapons but you can dye everything else. Best weapon skins locked behind gambling boxes.
Cash shop doesn't permanently list everything, it's a scummy model that encourages impulse buys for limited sales when the item you want finally rolls out.
WU
Willy U.
Casual- und Arbeitnehmerunfreundliches Spiel
Ich spiele GW2 seit nun mehr als 10+ Jahren und hatte nie Probleme mit meinem Account.
Doch seit 2023 nervt mich dieses Game nur noch! Ich werde immer aus verschissenen "Sicherheitsgründen" gesperrt, ihr wollt mich doch verarschen.
Als Arbeitnehmer hat man kaum zeit zum zocken, und wenn, dann legt man sich die Zeit so zurecht sodass es irgendwie noch so funktioniert. GW2 ist seit 2023 für mich kein Casual- bzw. Arbeitnehmerfreundliches Spiel mehr. Kaum finde ich mal Zeit zum Zocken, schon bin ich wieder gesperrt worden, weil Sicherheitsgründe. Die könnt ihr euch gerne gegenseitig in den Anus schieben. Selber Standort, selber PC, selbe IP und dennoch muss ich jedes mal meinen "neuen" Standort bestätigen etc. - wozu? Wenn euer Billigsystem sich das nicht abspeichern kann. Von gefühlt 100 Stunden die ich als Spielzeit hernehmen konnte, konnte ich davon vielleicht 2 Stunden ingame verbringen, die restliche Zeit nur mit irgendwelchen Praktikanten vom Support verbracht. Nicht mal WoW, FFXiV, billige Metin2 Privatserver machen soviel Blödsinn wie das Sicherheitssystem von GW2.
Fazit:
Als Arbeitnehmer meide ich dieses Spiel zukünftig, schade. Ich hatte sehr viel Spaß seit meiner Jugend bis hin zum jungen Erwachsenen, aber heute, heute kann ich das zocken auf GW2 gänzlich vergessen. "Du hast am Wochenende Zeit? - Nope, hier, wir sperren dich am Freitag aus Sicherheitsgründen und unser Support schaltet dich zum Sonntag wieder frei ;)" - so in etwa fühlt sich gaming in GW2 gerade an. Als ob man einen Besucherausweis braucht und einen Termin mit GW2 vereinbaren muss damit man überhaupt ins Spiel kommt. Es fühlt sich so an als würde dir die Security den Zugang zu deiner eigenen Wohnung versperren. An meinem Standort etc hat sich nichts geändert und dennoch stellt mir GW2 einen Securityfritzen zur Seite der mich eher schikaniert als dass er einen Nutzen hat.
Ach, und noch witziger ist ja die Situation, dass der Support bei meinem letzten (gleichen) Problem mir versicherte dass die Einstellung bei mir deaktiviert wurde und ich nicht mehr auf dieses Problem stoßen werde. Surprise, Surprise - wieder gesperrt.
So viele Mittelfinger wie die Sicherheitsabteilung von GW2 verdient hätte, gibt es gar nicht. In diesem Sinne - lass stecken.
NO
nomnomnom
Hello,
Hello,
After investigating your account, we located a failed login attempt from a foreign location which resulted in a temporary block. This block was to ensure the account remained secure.
To ensure your account security, I have reset your password. You will receive a password reset e-mail at your registered email.
Never behade, i didnt got a request or anything else my Account is still locked after 10 years of play and 1 Year AFK.
JM
Jose M.
Pvp simplemente mal estructurado
Pvp simplemente mal estructurado. Muy muy malo
MB
Maximilian B.
Müll
Müll, einfach nur Müll und noch mehr Müll einfach Dreck
DS
David S.
Banned account for security purposes…
Banned account for security purposes then emailed them to be told that I need to appeal against the decision to ban my account!! Don’t download this game and do not purchase anything from that company disgusting way to treat people!