Therese S.
Poor and Sloppy Care
As many family members/spouses have recommended if you love your loved one DO NOT PLACE THEM IN HERE!! My husband was not getting the PT/OT/and was not treated properly for the wound on his butt. It is bigger thanks to them. That is why the PT was so important so he would not just sit in the bed which is what happened. He needed to be rotated and each time I came there he was not. Because I filed a complaint with my husband's insurance I received HELL and my husband was DENIED HIS MEDICINE. IF A PERSON IS THERE THE SPOUSE OR FAMILY MEMBER, THEY ARE NOT ALLOWED TO FILE A COMPLAINT. NOT GETTING THE SERVICE FILE A COMPLAINT. They threatned the person's loved ones life which they did today!! The other day when I went to see him I asked what's up? Are you okay? he said NO. I asked why didn't you call someone, he said he did but no one came to help him. Walker across the room he had to get, get to the bathroom and he had an accident urine on the floor, & diarrhea on him and I cleaned him up. We tried to clean it up in the bathroom but I had to ask ftwice for help. We couldn't find a gown but again after ringing buzzer no one came so I went to ask for a new gown. Of course, no one their wears ID badges so you do not know the person's name. So if you go to this agency read reviews by other folks. Always read the reviews. If I could give ZERO I WOULD Glad to have my sweetheart at home and I am happy to serve him which their service is very LOUSY. My husband is always grateful for what I do and he let me know that ALL THE TIME.. I will always be a patient ADVOCATE. If they don't want complaints then change things for the better; do your job and stop playing games on your phone which I noticed while I was there. I have been called a liar when my husband asked me to write a letter stating the day he wanted to leave. A person stood in the room and told me my husband did not tell me that when she was not there. The conversation did take place with my husband and he did ask me to write it. Also had a comment thrown at me which was: why did you let him have his wallet and keys since he has dementia?? Don't leave your personal property there; somehow it grows legs and walks. People do not leave your love ones at this establishment. This is what happened and I have received NO INCENTIVE TO WRITE THIS