G-SHOCKReviews of gshock.com

Bought a watch online with G-shock.com on the 30th of March cause I wanted to get a present for myself for my bday. Model number GBD-400 was the watch, was super excited, received the watch 4 days after. Loved the watch but the color of the watch (gray) didn’t convince me a lot. Left it on the box for a couple of days after I received it cause I didn’t want to wear it just yet. Two days after, took it to work (I’m watch technician) I don’t work in construction, nor I rubbed it with any clothes or put any cream on my skin or took it to the beach etc. When i was on the way home noticed that the bezel turned into a charcoal color looked like I wore the watch 100 times. Looked like it was very dirty, was very disappointed honestly cause I’ve spent $175.00 and I thought I wore it for one day and the watch bezel was totally defective. The next day I’ve sent an email to support, explained everything, next thing received an email from them a lady by the name of Jasmine Wiggins telling me that she was very sorry to hear this that unfortunately they could not help me, that if I wanted I can send the watch for a strap replacement (who was taking about a strap) So pissed and upset the way they treated me. Pretty much i gave them away $175.00 to get a defective watch and no one was even able to help me. Honestly I would never buy a watch with this company again. Very bad customer service and I had a very bad experience with their product. That’s all I gotta say.

I have a Casio g shock module no. 5229 5518. I bought this in 2018. I have hardly wore the damn thing On. It's never been dropped it's never been damaged it's been fine. Until I started to wear it. I noticed the digital time date and everything is working fine but the analogue hands are out of sync. So took it to h.samule who did everything they could and the said it looks new it's clearly not been damaged in anyway. So they called Casio to find out about a service which is more than the watch is worth. So went online and their online system is a joke. All it does is throws articles that have no reliance to the clear issue which is it's a faulty unit. I will no longer buy Casio g shock watches again as they are over priced rubbish.

My 2nd g shock Seems a lot flimsier Digital is hard to read as background is too dark Buttons stupidly small Can adjust digital time but not clock hands Very disappointed, am taking it back and move on to something that actually works

I purchased my G-Shock S-Series CLEAR/RG RESIN I explained I wanted a hardy watch for swimming at no time was I told the clear resin band would discolour, under three months the watch was orange dirty colour, I took back to Jewellers and they sent to company with which they said no, very disappointed I would not buy I do not recommend!!

Seriously disappointed with the lack of post-sales support from G Shock. I can't think of another company with such poor support. I bought a brand new $500+tax GBDH-1000 from your website a few months back. The watch has given me nothing but problems since... Getting it to connect to my phone's Bluetooth is a daily challenge. Fitness tracking, ditto. It also routinely shows my heart rate at 220bpm. Now, one of its buttons does not work, and Casio is telling me to pay to ship it to a 3rd party service center to be looked at. They have refused to provide a shipping label. Why do I have to pay to fix a faulty product that I spent close to $600CAD on?? I own 5 G Shock watches. If this is the level of service that I can expect when I run into a problem, this will be the last CASIO product I'll ever buy. Terrible... Maybe I should have stuck with Garmin??

Almost impossible to use in real life. I have bought a g shock 5611. Spent over an hour just trying to set the time. The instructions it comes with are completely useless, go to you tube for fractionally better instructions but still terrible. You can’t set any function if it is around 4pm or 20 past the hour as the hands cover the function screen and you can’t move the hands away from the screen. The buttons are incredibly fiddly to push. I honestly cant think of one positive thing to say about this product

I bought a Casio G Shock Mudmaster at REI in October. $380 for a plastic watch but I loved the design. Within a month I noticed it misted up after a shower. It would clear quickly but is still unacceptable for a watch that's supposed to handle being covered in mud. Then I noticed it had lost nearly 5 minutes, and then more. I usually set my watches a few minutes fast so I figured it was trying to synch with Pacific standard time. Wrong; it was just slowing down. Then it just stopped working. Most likely the battery but I never used any functions except the backlight on a few occasions. At that point I realized I'd purchased a cool looking plastic toy. Luckily REI has a great exchange policy so it was returned. Lesson learned.

Don’t ever by a G-Shock Mudmaster. After paying £300 within a month the clock face misted up in cold weather, the battery died within 12 months and now the time doesn’t work. They are by far the worse watch you can buy. Customer services and the warranty are completely pointless, no help whatsoever.