Growin EstateReviews of growinestate.com

Response from Growin EstateJun 22, 2023

We appreciate your understanding and would like to assure you that we take your concerns seriously. During our recent call, we apologize if there was any confusion or miscommunication regarding the provision of leads. As discussed, we are committed to addressing this issue promptly, and we will ensure that you receive a few good prospects to work with within the next few working days. Our team is working diligently to identify suitable leads that align with your requirements and will provide you with the necessary support moving forward. Once again, we apologize for any inconvenience caused and appreciate your patience. We value your business and are determined to make things right. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to contact our customer support team. Thank you for your understanding, and we look forward to assisting you with the prospects you need. Regards, Growin Estate

Response from Growin EstateSep 20, 2023

Dear Kristin, We sincerely apologize for the inconvenience you've experienced and for falling short of your expectations. We value your feedback and are committed to addressing your concerns in a positive manner. Firstly, we want to express our regret for the lack of communication and the delay in addressing your requests. We understand how frustrating this can be, and we're sorry for any inconvenience this has caused you. Regarding the issue with the leads, we acknowledge that there were delays and a lack of progress, which is not in line with our standards. We take your concerns seriously, and we are committed to rectifying the situation. Our team is currently reviewing your account to ensure that you receive the leads you paid for as per our agreement. Furthermore, we understand your request for a refund based on the contract terms. We want to assure you that we are actively working on resolving this matter and ensuring that you receive a refund for the services not delivered as promised. We take full responsibility for any miscommunication that may have occurred. At Growin Estates, we continuously strive to improve our services and provide a positive experience for our clients. We appreciate your patience and understanding as we work to make things right. Please know that your feedback is valuable to us, and we are committed to learning from this experience to avoid similar situations in the future. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at +1(786) 633-1912. We are here to assist you promptly. Once again, we apologize for any inconvenience you've faced and appreciate the opportunity to address your concerns. We hope to have the chance to regain your trust and provide you with the excellent service that you deserve. Sincerely, Customer Support Growin Estates

Response from Growin EstateSep 20, 2023

Dear Paul, We understand your frustration and concerns, and we would like to provide some clarity regarding your experience with our company. In your initial month of service, we did indeed provide you with two leads, although we acknowledge that they did not meet your expectations. We apologize for any inconvenience this may have caused you, and we take your feedback seriously. Regarding your request for a refund, we understand that you had a conversation with our management team to address this matter. However, it's essential to note that during this process, a chargeback/dispute was initiated by you. We want to clarify that we fully cooperated with the chargeback process and provided all the necessary evidence to support our case. We are pleased to inform you that your bank's decision was in our favor, which means that the disputed funds were not returned to you but remained with our company. Unfortunately, due to the chargeback resolution, we were unable to process the refund as originally intended. Please understand that this was not a decision made by us but rather the result of the chargeback process. We want to emphasize that our aim is to provide our clients with a valuable service, and we take your concerns seriously. While the initial leads may not have met your expectations, we remain committed to improving and providing quality service to our clients. If you have any further questions or would like to discuss your specific situation, please do not hesitate to reach out to our customer support team at +1(786) 633-1912. We are here to assist you and provide any additional information you may need. We apologize for any inconvenience you've experienced, and we appreciate your understanding of the situation. Sincerely, Customer Support Team Growin Estate