growgreenmi.comReviews of growgreenmi.com

BUYER BEWARE! Asking for wire transfers, checks, and money orders after orders have been placed. Placed an order through their website only for it to be canceled because I’ve got a different billing address from my shipping address. Their email claimed it’s due to security and gave sketchy third party payment options like a wire transfer/check/ or a billing service I’ve never heard of. There is no deal dank enough for me to risk a wire fraud scheme. I’ll gladly pay higher to ensure the security of my accounts. They also won’t give any info into who their “security team” is and will not allow you to contact their security. It’s 2022, there’s no reason any business with a online storefront should be asking for checks or wire transfers. Not worth the risk.

I had nothing but problems out of their sales manager, he has recently changed his handle to Marsh Juncaj. He banned my account because I reported my package was short one of the items and I can no longer shop here. He also tracked me on other platforms to try and ensure I wasn't able to go around his ban which was a definite invasion of privacy.

This place seems to have a great selection and seems to know their products well. however I had a rather unpleasant experience trying to use their online store. Apparently there’s a loophole where you can buy stuff that shouldn’t be bought and I had my order canceled and nobody never bothered following up to communicate that to me until I reached out a week later (I was perusing my bank statements and noticed the money has been refunded with no explanation so I decided to contact their customer service). I get that things happen but this is a potential big mistake waiting to happen…. If I was a big operation operating on a time crunch. Like I said though, This place seems to have a really great reputation and I’m sure if I went to the physical location I’d be blown away but I just find the experience I had on their online store (and the subsequent follow up) very unprofessional and aggravating. Not trying to throw shade just something to think about if you’re using their online store. You may get what you paid for and they might cancel your order and not tell you. Edit: After scrolling through several of the not five star reviews I can tell I’m not the only one with this experience. Which isn’t exactly a very good thing for this company. I mean making a mistake is one thing but continuously making the same mistake is called the problem, a problem which they don’t seem keen on correcting. You might be able to get away with pissing off a person here and there but since you’re doing it seemingly consistently when it comes to online orders I think it’ll only be a matter of time before the free market corrects itself……. All the good reviews on the site seem to be generic anyway. I wouldn’t be surprised if they were bought based on my dealings with this company..

I would have given 0 stars they took my money won't send me my product won't help anyone over the phone won't help with the website they call you names and he was supposed to be the boss they have awful customer service I'm warring everyone please don't waste your time

This place is a disaster. They advertise great deals, let you order them, then don't have it when you go out pick it up. I ordered an Anden 320 v1 dehumidifier and a bunch of miscellaneous small stuff. Go to get it, nothing is available but the dehumidifier. But the price was good on that so I count it as a win. I get half way through my 1.5 hour drive home and see that they loaded an Anden 320 v3. Turn around to exchange. They don't have the right one. Refund me a rats net of 20s with two singles hidden in the center. My sales rep Scott apologized, couldn't do anything about the $38 difference, and promised to call when my order was ready. That was 3 weeks ago. I texted Scott. He said unfortunately other people had been coming in and buying all the Anden 320s so I would have to drive there just to pay for a dehumidifier then they could let me know when another order arrives (no estimate) . If you value your time at all, go anywhere else. Because these people certainly don't value your time or care about your garden.

The shadiness of what the previous reviewer outlined mirrored my experience with Grow Green MI on Amazon.com as well. They lowered there prices for a "sale" and offered 3-6 day delivery. Now more than two weeks after the items were purchased Grow Green MI says they must have been lost in the mail. A common practice for shifty businesses is to have scam sales offering heavily discounted prices with no intentions on delivering the products or services sold. They do this to build up the numbers to meet sales goals: monthly, quarterly etc. And also to then put the responsibility of obtaining a refund on the buyer, knowing that some people will forget, get frustrated and give up, or just determine it's not worth their time to pursue. The company then keeps whatever has filtered through the process without being refunded. I can't say with 100% certainty that this is what they are doing, but if multiple people are having the same experience then the magic eight ball says 'All signs point to yes'. I would encourage prospective buyers to avoid their website and check which vendor the Amazon.com listing shows to avoid purchasing from them. It is unfortunate that Amazon.com does not give customers the ability to block vendors from showing up in search results. This would allow people to share useful information for blacklisting unethical companies in order to avoid being scammed.

Talk about bad customer service . Placed my order took payment. Got an email stating order was good . Couple days later email says its picking and would ship in 48 hours. 2 weeks later nothing. so I sent an email asking for an update. no response. 3 days later another email asking for an update. No response. Still nothing shipped. No response. Call a number to get some recording that you cant leave a message on. Still nothing. Guess I'll be contacting my bank and disputing my charges. Will not use this store and will definitely recommend staying far away from it