Sunny G.
I placed my order on 08/01/2026 with…
I placed my order on 08/01/2026 with VIP delivery by paying shipping charges as deliver was within 7 days. Now it is 12th Aug, company is unable to locate the order. I order this product to gift on birthday which is tomorrow 08/13/2026. I am leaving on vacation for 2 months and there is no body to take a delivery. Company still unable to give any firm date of delivery. I ask them to cancel this order. This platform should be ban to ship goods from China . It is very frustrating and a big mistake giving order on this platform. The product received after 20 days when I left the house as my lease ended. I have to give it to my landlord's kid as gift. He is complaining that product is defective and doesn't work. I sent a video to the company, no reply so far. ORDE No: 55670M116962
Response from GrowbywaysAug 26, 2026
Dear Customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration. To ensure that we can handle your order quickly and accurately, please contact us through the following channel: Email: [email protected] Please provide: - Your order number - The email address used when placing the order We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.


