David P.
Ugh! beware, this is total junk
Ugh they are the worst. The product is junk and the customer service is even worse. I've asked for a refund or exchange as the unit I purchased was defective and would not turn on. they asked for the shipping number, tracking number, the product number and a video of the problem so that their "technicians" could evaluate the problem. I've sent them all photos of product documents and shipping labels etc. They now want another video of the switch not working. Do they not believe I'm switching it? its a switch... it ether works or it does not, and this one does not. The unit is defective and evidently I've got no recourse other than to slam it as a piece of Chinese crap, and warn others to save their money and time. They responded with their boilerplate response asking me again for the same info I had sent them twice before. Stay away from any thing they offer or say. Worst to deal with
Response from GrowbywaysSep 14, 2026
Dear David Parrish, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team