Andrew T.
Very poor admin assistance
Very poor admin assistance. I have used (and purchased) cars from GandG in the past, but this time, when I brought my Jazz in because of a technical fault (auto start/stop warning light) I was asked to bring it in for a “couple of hours”, My wife and myself did. After around a hour later, admin informed us that the fix could take “5 mins or 5 hours” Nothing was suggested about what we could, even adding “or even longer” I asked what could I do and received a shrug of shoulders. In the first hour our visit my wife and myself had taken a walk around the car sales, spotted two hopefuls, worked out that if our cars fault was fixed, had looked for negotiating a trade in. deal.When I received no further help or advice, a second admin manager came out of his office, and repeated the “5 mins or 5 hours” but no more help. He even stated that we hadn’t even taken our car for servicing! What the connection this had with fault, i do not know. I informed that over some years, I had bought Accords, two Preludes, a Legend, three Civic, and three Jazz’s I swore by Honda, as a Driving Instructor, would praise Honda to my pupils and their families. If GandG had searched into their files, they would have seen that my cars were serviced by Honda Carlisle and authorised Honda garages . It was only logical that I went to either Carlisle or Dumfries,- my address is equal distance. Carlisle easier to go to using a motorway and one time I contacted GandG to ask for a extension on my servicing package, I was politely informed that the admin was very busy, could they call me back. TWO days later, I found a message on my answering machine complaining that I hadn’t answered “this message”! The technicians and mechanics are being let down by their admin staff. I don’t expect a response from the review - the admin staff just shrug their shoulders, and continue to pick their noses (we have a photo)