Green GridironReviews of greengridiron.com

I commissioned a custom helmet build with GG and was very excited at the beginning. However, over time, I was left more and more disappointed with the experience. Communication was the main issue. In the order render, my helmet had a certain "Premium" facemask and visor. I asked Jack (Custom Brand Coordinator) if my order would include that visor and facemask; I received no confirmation or denial. When I received my helmet, it did not have the facemask I was made to believe I paid for. When I brought up this issue, I was met with a dismissive attitude and was told it was a software error and to check the fine print. I said that it would be fine if we just switched the facemasks out. I was then told I would need to pay extra for the other facemask. I did not want to be double-charged, so I declined. When I was invited to do a product review, I noticed the facemask I ordered was labeled "Premium"; they really were trying to double-charge.

I had a very disappointing experience with Green Gridiron. I purchased a helmet expecting a brand new, high-quality product, but it arrived with visible issues including scratches on the visor, concerns with the helmet itself, and missing components. I reported these issues immediately through emails, texts, and calls, but it took about two days to receive a response. From the beginning, the communication felt dismissive rather than solution-focused. At one point, I was even told that “this is not the company for you,” which was surprising considering I was simply asking for a resolution on a damaged and incomplete order. What made this more frustrating is that the situation could have been resolved easily. A simple replacement of the damaged visor and missing parts, along with better communication, would have gone a long way. Instead, I was offered minimal compensation and pushed toward returning the item, even though the issues were not caused by me. For a purchase of over $700, I expected better quality control and customer service. Unfortunately, this experience felt more like I had to fight for a basic resolution rather than being supported as a customer. I would recommend that others carefully consider their purchase, especially if expecting premium quality and service.