Талгат К.
I had a terrible experience with…
I had a terrible experience with GotRentalCars.com. I booked a rental car for May 12 in Santiago, Chile. I prepaid the full amount using my debit card. However, when I arrived to pick up the car, I was told that I couldn't get it because I didn’t have a credit card. At no point during the booking process did the website clearly mention that a credit card was mandatory to collect the vehicle. This was only revealed after they had already charged my card. I contacted customer service, but I received no real help or solution. As of today, I still haven’t received a refund for a car I never got. This company is **not transparent**, and in my experience, they do **not act in good faith**. I strongly advise avoiding them — you risk losing both your money and your time. I had a very disappointing experience with GotRentalCars.com. I booked a car for May 12 in Santiago, Chile, and prepaid the full amount using my debit card. However, upon arrival, I was told I could not receive the car because I didn’t have a credit card. At no point during the booking process was it clearly stated that a credit card was mandatory. This critical condition was only revealed after they had already taken my payment. As a result, I was left without a car despite having paid in advance. I contacted their customer support, but their communication was poor and I have not received a refund yet. This shows a serious lack of transparency and professionalism. I would not recommend using this platform unless you want to