My carry on bag was overweight. I had to redistribute excess into my checked bag and after doing so was told I needed to check both bags in. Was then charged for 13kgs of excessive luggage. These people are criminals. I
PA
Panigon
Me and my friends
Me and my friends, total of 4 people got our flights cancelled and it was before the departure date only a month. All other flights have gone in prices. Very disappointing.
HL
Hélène G.
At the check-in desk
At the check-in desk, the staff member, who was new, mistakenly let us pay HKD 780 via Apple Pay. Mistakes happen, and that was not an issue for us.
However, her manager, Mme Tam, then approached us and began explaining why Apple Pay could not be accepted, but in a very unfriendly tone. By that point, the payment had already been debited, yet she insisted that we pay a second time with my physical card. She did so without offering any apology for the error and was, at times, almost rude.
Overall, her behaviour felt unprofessional and left a very poor impression.
WT
Wing T.
Booked a flight hong kong to osaka
Booked a flight hong kong to osaka. They said delay one hour. Buy finally delayed 1.5hours. when i arrive osaka all public transport is gone. Paid 60000yen taxi fee to hotel. U wanna cheap? Then u have to pay nore