Manufactured by Evervue USA Inc., Grand Mirrors bring premium quality lighted mirrors with different frames and customization options to choose from. With innovative craftsmanship and superior products, Grand Mirrors aspire to deliver made-to-measure lighted mirrors fit for any space in homes, salons, hotels, restaurants, and many more.
Grand Mirrors by Evervue USA Inc. (grandmirrors.com) has 8 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
Grand Mirrors by Evervue USA, grandmirrors.com
Website
grandmirrors.com
Category
Home & Garden Services
Location
Newport Beach, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 75% of reviews.
Latest
Most recent review: June 2023.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I love everything about Grand Mirrors! The service was great from beginning to the end and their products are all of a high-quality. Very friendly customer service reps too. Many thanks
Response from Grand Mirrors by Evervue USA Inc.Oct 19, 2023
Dear Reyna,
Thank you so much for your 5-star review! We appreciate your support and are thrilled to hear you had a great experience with us.If you have any more feedback or need further assistance in the future, please feel free to reach out.
JK
John K.
Worst Service Ever - Don't look at them!
I appreciate the reply form Grand Mirrors - unfortunately the case is a bit mixed - the chip occurred after taking the mirror down several time in order to provide a video and pictures. The owner did it and as was explained a 48x48 mirror is not easy to take down several times. The issue was and still is the electrical from the start - the lighting would not work. after nearly of year of back and forth the company would not provide further support - too bad as the we love the quality of the mirrors - now I need to look for an alter solution.
Purchased two LED lighted mirrors about 4 feet by 4 feet fro a new house. Both look great. One worked as expected. The other worked fine at first and then had problems after one month, light would dim and go out. Contacted service which after 65 emails in total (you cannot speak to anyone) where they instructed me to replace parts (wiring) which they supplied - this happened twice over the nearly one year of interactions. They expected the customer to remove this size mirror, do the work of electrician (which i am not) and eventually could not get the mirror working - after which they said it must be an installation issue (not sure how they could deduce this with only seeing videos I sent), they refused to send a service technician or send shipping materials to send the mirror back to the repair center in CA (which I had to ask for), and then wanted to sell me another mirror at a discount rather than replacing. Asking the customer to replace / splice wiring is never a good idea when the problem cannot be identified. I must resort now to small claims court as one mirror works and the other does not. If you are looking for a lighted mirror - Find another supplier!
Response from Grand Mirrors by Evervue USA Inc.Jan 26, 2022
At Evervue, we appreciate all the feedback we can get from our customers to improve our service and continuously strive to serve you better.
We have carefully reviewed this situation and we provided this customer with the best possible support we could. However, in order for our support team to provide the best service they can, co-operation from both sides is required. A few months after delivery, the customer contacted us and it seemed that the wiring on the back of the mirror was damaged, as well as the mirror's edge and corner were damaged (chipped). These types of damages are typically caused during installation and it is important that the installers handle the mirrors with care. The corners of a mirror are particularly fragile and need protection when the mirror is removed from the wall. If the wires are damaged, then this is easily repaired because it is a simple two-wire system, and we will be more than happy to assist. In this case, we never received any clear photos from the customer. After many emails back and forth, the customer insisted that we ship a new mirror. Since this is not covered under our warranty and also because the mirror was chipped on the edges and the corners (installation damages), we cannot cover this under manufacturer warranty.
We do, however, have a “Damage Free Delivery Guarantee” policy in place on all orders which states that if transport damages are reported to us within 24 hours of delivery, Evervue will ship a new mirror to the customer without any additional costs to the buyer.
BE
Berrington
Extremely poor product and experience
Extremely poor experience here. We ordered mirrors from Olivier in their UK team and everything felt to be good with what seemed like quality drawings and a decent process. Whilst delivery was slow, the real issues started when we opened the box. Our mirrors were clearly stated for bathroom use and came with not one but two 3-pin plugs each. The whole thing was non IP rated. The finish of the mirrors is very rough indeed with sharp edges on the mounting brackets, unfinished and open joins on the LED enclosure (which is again not water tight). A cumbersome adapter for the remote control which again is poor in quality and has open componentry. The shaver point we clearly requested was not present but no mention of their inability to supply during the order process, only after arrival when I queried it. Miraculously, the mirrors power on but we are not comfortable using them. They quote returns on their website but forget it - they ignore the request and fob you off to a support team who seem most concerned with telling you its not their problem and then ignore all further communication. Sorry, they didn't completely ignore me, they told me to find an electrician. I can also see signs the other reviewer mentioned about the silver potentially deteriorating (and they've been sitting in a dry room on a protective sheet so goodness knows how they'd cope in a moist environment). Save your money - you have no recourse if anything goes wrong and the goods are very cheap!
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UPDATE - POST FEEDBACK
The response from Grand Mirrors is in line with the general feedback they give to all other negative reviews. To any potential customer, there are a enough of these to give you a clue about the experience you're likely to get.
They've broken Data Privacy laws by posting my personal information online.
They clearly do not understand UK building and electrical regulations.
They have ignored the many emails I've sent about my dissatisfaction beyond the initial response telling me to find an electrician.
The goods were purchased in £GBP not $USD and the only reason I requested a refund was because they were unsafe to use without further expense, are very badly made and had to be disposed of. This way we both suffered losses, not just us.
If Trustpilot will allow me, I'll happily post the pictures of the poor quality.
Response from Grand Mirrors by Evervue USA Inc.Jan 25, 2022
Chris Berry bought two customized lighted mirrors, one for $300 and one for $640. These are quite small and round mirrors. Usually, a customized lighted mirror has a price starting at $1,000 and can go up to $5,000 depending on the configuration of the LED mirror. Our mirrors are of excellent quality, built to last, and covered by great warranty terms for the buyer.
There seems to be quite some confusion with the customer:
1. Shaver Socket: We do not offer this option on any of our products nor do we mention it anywhere on our website.
2. Warranty Period: On our Grand Mirrors product line, we offer three (3) years warranty against manufacturer defects. The customer is referring to our “Damage Free Delivery Guarantee” which states that if transport damages are reported to us within 24 hours, Evervue will ship a new mirror without any additional costs to the buyer. Qualified products can be returned for a refund within 14 days after receipt of the order. Orders that are customized do not qualify for our refund policy. This is both clearly mentioned on our terms and conditions page, as well as the production drawing we request the customer to sign before we start production of a customized order.
3. Power supply: Our mirrors can be customized with different types of power supplies for different locations. This ranges from a regular plug-in to hardwire power supplies. If the customer does not make a request, a standard configuration will be provided. Power supplies are easy to change later on.
4. Chris Berry demanded a 40% refund to avoid negative reviews on social media. This is an unfair practice and we cannot respond to that.
5. Your claim that our mirrors are poorly made is simply not true and written with the only intention to cause damage to our company and receive a refund. We have shipped our premium LED mirrors around the world for over 20 years and they are installed in thousands of homes, residential buildings, and top hotels in the USA and around the world.
We do not understand why this customer is so negative. We have never even seen any photos from the customer.
We have a global technical support team available for all Evervue customers to help with any technical questions they may have. We try very hard to help every customer and continuously strive to provide excellent customer service. Unfortunately, it seems we cannot make everyone happy and as a response, the customer leaves damaging reviews……… Examples are also of companies like Apple, Samsung, and Bose, great companies who have mostly very negative reviews. Look them up on this website.
Evervue USA Inc. is proud to be celebrating our 20th Anniversary! Evervue USA Inc. was established in 2001 with a vision for providing cutting-edge technology combined with beautifully crafted products. Evervue develops, manufactures, and markets distinct items such as bathroom TVs, TV Mirrors, Outdoor TVs, Kitchen TV, Lighted Bathroom Mirrors, and Smart Mirrors all designed for high-end homes and commercial enterprises. With offices and production facilities worldwide, Evervue is the global leader in its markets. Our mission is to offer exceptional products, equipped with the latest technologies, all while providing outstanding customer service. Come celebrate what sets us apart from the rest on our landmark Anniversary.
ST
Steve
already desilvering
Two month old mirror is already badly desilvering
DD
Don D.
Grand Mirrors is the worst company I…
Grand Mirrors is the worst company I have ever had to work with. That is saying a lot as I have rehabbed over 30 buildings. Five out of six custom mirrors have failed and Grand Mirrors has refused to repair them. GM sent some new power supplies, of which I had to pay to have installed, but the the power supplies only worked with 2 of the mirrors. I have 3 mirrors currently not working. I have been getting the run-a-round from GM for two and a half years. DO NOT USE GRAND MIRRORS unless you want an inferior product and a lot of frustration!
LP
Lily P.
I recently ordered Hollywood Mirrors…
I recently ordered Hollywood Mirrors which I customized into an oval mirror. My expectation was high and it delivered well. love my new vanity mirror. Ciao!
Response from Grand Mirrors by Evervue USA Inc.Feb 22, 2021
Thank you so much Lily for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
SC
Sabrina C.
Enjoying our mirror at home
Enjoying our mirror at home. Over-all great product. The Backlit mirror is lit and hoping to buy the etch mirror soon.
Response from Grand Mirrors by Evervue USA Inc.Feb 22, 2021
We are grateful that you took the time out to leave us a review, Sabrina! Your feedback helps us to improve service for everyone.
CE
Chris E.
The quality of the mirrors are high…
The quality of the mirrors are high quality, im really impressed. However, the shipping took a little awhile, which i honestly understand because they manufacture each mirror from scratch.
Over all, good purchase and good company to deal with.
Response from Grand Mirrors by Evervue USA Inc.Feb 22, 2021
Thank you for your review, Chris! We will share this with the store team to let them know how we are doing.
