Gracious StyleReviews of graciousstyle.com

Herend piece shipped with no box or certificate. No way to authenticate this is a real piece of Herend. It was purchased as a gift. Looks like I got it at a Hallmark store. Very disappointed. Emailed support and reply stated no boxes and no certificates. Hard to believe Herend is ok with this.

One of the bowls I received had a manufacturing crack only visible once the bowl was washed and water soaked into it. Since there was no damage to the packaging and everything looked fine I didn’t save the packaging. Gracious style are refusing to handle my claim because they want to file against UPS but it’s not a shipping issue it’s a manufacturing issue. Very frustrating - I DO NOT RECOMMEND - poor business. Expect more from a fine furnishings supplier!

Would not order from this company again. I did my homework called and emailed them prior to placing an order, to ensure I could get my order in time for my husband’s birthday. They assured me by email and verbally that they would deliver in time, I followed up times via e-mails and verbally. I was willing to pay expedited shipping from their NY warehouse to make it happen. Long story, despite numerous emails and phone calls to them, my order arrived 3 days late. They opted to send it via ground shipping (10 days). This is unacceptable at every level. Pay a little more but find a supplier who actually puts the money with a mouth is.

DO NOT PURCHASE FROM THIS WEBSITE - ABSOLUTE SCAM! I ordered a set of $400 glasses as a thank you present, I paid what I thought was $55 extra for expedited shipping. I received them smashed in bits, emailed the company EIGHT times with photos included with no reply. Only after saying I would file a fraudulent claim with my credit card and leave a negative review was I replied to immediately, saying that they had no record of me trying to contact them, and only after I sent another 10 photos would they resolve the situation. Please note I included photos of the packaging and broken glass in all my previous emails. I also got another charge on my card 7 days after the damaged package was delivered for $63.47 - FRAUD!!! PLEASE buy from somewhere else, this company sells nothing unique, only other companies items that you can purchase directly through their site - I wish I had done this and would never shop with them again.

Ordered and was charged for flatware. A month later they have charged me but it still shows as unshipped and I can get get any information from support. Not sure what is up with this site but I will stay away in the future.

I purchased a jay strongwater limited edition Christmas ornament. By my mistake I ordered two. I phoned to make arrangements to return one. No problem but there is a 20% restocking and even though you r keeping one we will charge you shipping.so I print out the return label and then I pay to return and they revoke the free original shipping. I reported this toJay Strongwater Co. they apologized and said they would speaker to management. We shall see. I have never been treated with restocking fees or revoking free shipping on a sale when I returned a sale. I wonder how stable this company is.

Do not order from this company. I ordered a tablecloth from them but they sent me the wrong one. In order to get the correct one, I had to send them a photo of the wrong item, and then they would supposedly contact their warehouse which would eventually send me a return label. It has been days since I started the process and nothing has happened yet. I can’t believe they get away with this. Not sure I will ever get the correct tablecloth at this point and will be stuck with one I don’t want.

Judging by the other reviews, I can see that everyone else has also suffered an awful experience and service from Gracious Style. Trust me, they call themselves Gracious. They don't know the meaning of the word. As follows: 1. They sent the wrong flatware, even though it was perfectly clear what I required from the name of the item I ordered and the picture of the product on the order page. Pure stupidity! 2. The customer service agent refuses to put a name on their email correspondences, so you never know who you are dealing with. 3. Their website refuses to recognise my order, so I cannot arrange to send back and arrange a replacement. Summary - I have sent them an email and have yet to find out whether I will receive their legendary bad service in resolving this situation. One thing is clear, this company including management, don't care about their customers. Save yourself the grief, shop somewhere else!