grabullReviews of grabull.com

GRABULL steals money. 9/3/2023 I was overcharged by GRABULL. I called 9/4/2023 GRABULL and spoke to a lady, she sounds Asian, told me that she will be refunding back the money that they overcharged me. Her reason is because she has problems, which is not my problem. Waiting for her to refund the money back to my account.

My wife ordered from Giovanni's in Haverhill and somehow she got directed to your site and placed an order not knowing she wasn't speaking to a Giovanni's employee. She left a tip to, for what, I don't think she knew. I called to refund my tip. Why you people exist to place orders for people who can place them themselves is beyond my understanding. I wish you would not use other business sites to trick people into ordering with you.

Grabull let me place the order on their site and charged my card. When the food didn’t arrive past the promised time, I called and they said my address was outside of their delivery area. (I’m 2.1 miles from the restaurant. Plus, why did it let me place the order and charge me if I was supposedly outside of their delivery area?) They claimed they called me multiple times but I had no missed calls. The restaurant called me at the same number and reached me the first time. It was clear the restaurant was also very annoyed with Grabull and encouraged me to not use them again and to please call the restaurant directly. Absolutely terrible service and I will not use them again.

AWEFUL company…. Be careful… order from the store directly….. this app will place an order, not give you a confirmation, leaving you think the order never went through. After attempting the order a second time you’ll find you were charged twice. When you call the company they simply say there is nothing they can do sorry….. even the store owner at the pizza shop I ordered from complained about how bad this company is…. It wasn’t his fault because he simply receives the orders and makes 2 pizzas not realizing it’s a mistake.

Pho Hot was not paying any attention to online orders. We arrived about 30 min after order was placed and they had not even looked at our order. Ended up waiting 30 minutes for them to prepare the food. This is the 3rd time in a row this has happened. No apologies. No discount on the meal. Terrible customer service.

4 out of 5 of my items were incorrect. They were missing key components to the meal. No rice or beans from a Mexican restaurant!?!

Ordering was fine, still had to wait another 15 minutes after I arrived which seemed excessive. That was 45 minutes in total from the time I ordered. More importantly, the food was absolutely disgusting. Sorry. I don't normally write reviews, this was just too awful to ignore. Never going back.

Grabull charges large extra "fees", then charges you even more fees, that are NOT on the invoice emailed to you.