grabullReviews of grabull.com

The meal that I ordered was not available when I arrived to pick it up. I would have liked to have been notified in a reasonable amount of time that the dish that I ordered was not available that evening. I would have saved the drive and got a refund. I was offered an alternative menu item or the choice to come back tomorrow for the dish I ordered. I declined both and requested a refund, at which time I was told that I couldn't get my money back from them, and that I'd have to take it up with the your website. The initial person that I was speaking with acted like it was not his problem, stating my transaction wasn't with them but with the website. Anyways, another representative stepped in and offered a more reasonable resolution which was to provide me a free meal that evening and to come back for what I ordered on another day. The second representative was very professional and had a great customer service skills and saved the relationship.

Like: easy to order online and food is truly delicious Dislike: their website is a) wrong - refers to restaurants in the Sacramento area but they are in the Miami area b) wrong - they say take-out only but in fact they have a small dine-in area AND, most important, they paid no attention to the pickup time. I listed for 7:30PM and it was so shown on my confirmation but I was called at 1:45PM and told my order was ready for pickup. When I did pickup at approx 7:30PM, the hostess who had called me said her screen does not show the pickup time except in a small area at the top that she does not see or notice

I submitted the order about 11:30, requesting it be ready to pick-up at 12:45. The cashier didn't seem to know anything about it. Eventually, a cook came out and said it would be ready in five minutes. It took another 10 minutes.

Restaurant didn't receive the order in time.

1/2 the order was delivered 40 min later

timeline of delivery was long, switched 3 or 4 drivers in the process, took over an hour from order to delivery

The food was great, but our order was missing the rice that went with the curries we got.

Grabull did not send the order to the restaurant until after I had arrived, so I had to wait an extra 15 minutes in addition to the 15 mins I waited before heading for pickup. The restaurant made the food quickly though and it was delicious!